How to Fix Your Customer Service Escalation Process
If your most important tickets are getting caught in limbo, your customer service escalation process is broken. There are some clear, easy ways to solve it.
Free Webinar: How to Build a Trello Master Board
A Trello master board allows you to see all the cards you need in one place. This free webinar will walk you through how to build one, and common use cases.
4 Project Management Lessons to Take From Basecamp’s Shape Up
Basecamp has shared how they deliver projects in a new eBook called Shape Up. Here’s what it teaches us about project management.
The Complete Guide to Project Management for Customer Service Teams
In this E-book you’ll learn how project management can help your customer service team deal with challenging tickets and better prepare for the future.
How to Manage Squads
It’s essential to establish a repeatable structure for squad activities — that structure is what makes squads such a useful tool.
Stay on Top of Terminology With a Work Management Tool Lexicon
When working with people in other tools, one of the main challenges is language. To create clarity, we’ve created this handy work management tool lexicon.
Unito vs. Tray.io
If your business uses several different work management tools, making them all work together smoothly can be a challenge. Unito and tray.io both provide unique solutions.
How to Use Trello Like a Pro: 6 Tips and Tricks
Trello has a ton of features that even people who use the tool every single day don’t know about. Here are six ways you can get more out of your boards.
How to Drive Internal Collaboration with Multidisciplinary Squads
The goal of a squad is to autonomously execute on that deliverable, but the purpose of using a squad is really to ease internal communication and collaboration.
Zendesk Training: 6 Tips To Use This Tool Like a Pro
There are a ton of useful Zendesk features that fly under the radar or are underutilized by most users.
Unito vs Workato
Unito and Workato are very different tools. Discover the difference between one-way automation and two-way sync.