In this E-book you’ll learn:
- Why traditional project management methods have traditionally failed customer service
- Customer service tools that can help you better manage your workflow
- Tips and tricks for implementing project management
- Use cases that illustrate the value of project management for customer service
Between the increasing speed of business communication, the growing number of channels on which it takes place, and the resulting increase in client expectations, it shouldn’t come as a surprise that project management for customer service isn’t a widely discussed topic in the field. Who has time to think about pm strategies when the tickets are piling up?
But project management might be the key to preventing that flood of tickets and meeting those client expectations. The right strategies and tools can make a huge impact on your customer service team’s workflow in the short and long term. And your agents will be better prepared for new or unknown situations, freeing them to contribute more directly to your business’ bottom line.
For more project management resources, visit the Unito blog.