IT and IT Management

With so many of your workflows running on some kind of tech, your IT teams are essential players in your projects. Get tips and guides on streamlining their workflows.

Logos for ServiceNow and Salesforce, representing a post about setting up a ServiceNow-Salesforce integration.

How to Set Up a ServiceNow-Salesforce Integration (2 Methods)

ServiceNow and Salesforce are widely used in enterprise-sized organizations, but need an integration to work together. Here are some options.

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How to Create an Azure DevOps Roadmap in Other Tools

If you manage projects in Azure DevOps, you’re likely someone who prefers to minimize the amount of tracking in project plans while following an Agile methodology. Azure DevOps (or ADO) offers a range of options […]

Salesforce Case Management – Best Practices from A Service Cloud Consultant

Urgency is the name of the game when it comes to Salesforce case management in Service Cloud. The initial response time to a customer’s problem is the most crucial factor, often making the difference between […]

Logos for ServiceNow, BMC, and Jira Service Management with charts, representing an article about ITSM.

What is IT Service Management (ITSM)?

IT service management (ITSM) refers to the practical services, routines, and software owned by a modern IT department. Here’s what that looks like in 2024.

How to Connect ServiceNow to Smartsheet Easily With 2-Way Updates

Here’s how to configure a no-code 2-way flow that turns ServiceNow records or incidents into Smartsheet rows and back with real-time updates.

How to Securely Sync ServiceNow Incidents with Google Sheets

This guide will show you how to connect a ServiceNow instance to Google Sheets so you can sync records and spreadsheet rows with a no-code, yet fully configurable workflow. In this tutorial, we’ll demonstrate an […]

How to Connect Salesforce and ServiceNow with a Configurable, No-Code 2-Way Flow

Here’s how to configure a no-code 2-way flow that turns Salesforce cases into ServiceNow incidents and back without scripts or spokes.

ServiceNow Integration Hub or Unito: A Deep Dive for IT Decision-Makers

Here’s a breakdown of key features and functionality of Integration Hub and Unito, as well as when it makes sense to use one or the other.

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5 Essential ServiceNow Integrations for ITSM

IT departments manage some of the most complex workflows in their organization. Here are some of the integrations that make that work much smoother.

An Overview of IT Service Management (ITSM) in ServiceNow

Understand the key ServiceNow ITSM modules and how they can transform your IT operations. We cover everything from DevOps to service catalogs.

Connect ServiceNow and Jira Service Management with low-code 2-way sync

Here’s how you can integrate ServiceNow and Jira Service Management with 2-way sync, without having to write script or code of any kind.