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Latest articles
ServiceNow Jira Service Management Integration: No-Code Setup Guide
Integrate ServiceNow and Jira Service Management with Unito’s no-code 2-way sync, without relying on ServiceNow’s JSM Spoke.
ServiceNow Jira Integration: Low-Code Setup Guide for ITSM Teams
Connect ServiceNow incidents with Jira issues using Unito’s no-code 2-way sync. An alternative to the Jira Spoke that bridges ITIL service desks and Agile dev teams in minutes.
The Incident Management Lifecycle — and Where Escalation Breaks Down
The incident management lifecycle describes the way you detect, address, and document incidents. But there’s a key way this lifecycle often breaks down. Here’s how.
A Complete Guide to Freshservice Integration
Freshservice is a popular tool for ITSM, but it’s rarely the only tool your teams use. Here’s Unito’s guide to Freshservice integration.
A Complete Guide to ServiceNow Integrations
IT departments manage some of the most complex workflows in their organization. Here are some of the integrations that make that work much smoother.
How to Sync Freshservice and Jira With Two-Way Updates
In this guide, you’ll learn how to build an integration between Freshservice and Jira using Unito with automated updates.
How to Set Up a ServiceNow-Salesforce Integration (2 Methods)
ServiceNow and Salesforce are widely used in enterprise-sized organizations, but need an integration to work together. Here are some options.
How to Integrate ServiceNow and Azure DevOps With 2-Way Sync
This step-by-step tutorial will show you how to sync data between ServiceNow and Azure DevOps without writing a single line of code in a secure environment.
How to Onboard IT Support Team Members When Context Lives in Multiple Systems
Onboarding new IT support team members is already challenging, and a ticketing workflow that crosses multiple systems doesn’t help. Here’s what you can do.
How To Set Up a No-Code Salesforce-ServiceNow Integration
Here’s how to configure a no-code 2-way flow that turns Salesforce cases into ServiceNow incidents and back without scripts or spokes.
Root Cause Analysis Across Disconnected Ticketing Systems
Root cause analysis is an essential part of making your ticket escalation workflow work. But it needs to be adapted to work across multiple systems. Here’s how.