Customer Support

It’s cheaper to retain an existing customer than to get a new one, and your customer support teams are the front-liners in this fight. Here’s how you can help them do their best work.

Salesforce Case Management – Best Practices from A Service Cloud Consultant

Urgency is the name of the game when it comes to Salesforce case management in Service Cloud. The initial response time to a customer’s problem is the most crucial factor, often making the difference between […]

How to Quickly Connect Salesforce and Jira with 2-Way Sync

Here’s how to quickly sync Jira Service Management to Salesforce in minutes flat through Unito’s 2-way no-code integration for business users.

Featured image displaying the logos of Trello and HubSpot in Unito's guide to setting up a simple Two-Way Sync

How to Easily Sync Trello Cards to HubSpot with Automated 2-Way Updates

Learn how to sync HubSpot deals, tickets, and tasks with Trello cards and streamline workflows for sales, marketing, and operations teams.

How to Integrate Salesforce Asana with Automated 2-Way Updates

Here’s how you can sync Salesforce and Asana easily with a no-code 2-way integration in just minutes flat to align sales and marketing.

Featured image displaying the logos of Zendesk and Wrike in Unito's guide to setting up a simple Two-Way Sync.

How to Connect Wrike and Zendesk with Automated 2-Way Sync

Streamline your customer support workflows by syncing Zendesk tickets with Wrike tasks using a Unito flow. Here’s how.

How to Sync Tickets between Jira Service Management and Jira Cloud Automatically

It’s easy to sync issues between Jira Software and Jira Service Management with Unito’s no-code, automated 2-way workflow.

customer service escalation process

How to Fix Your Customer Service Escalation Process

If your most important tickets are getting caught in limbo, your customer service escalation process is broken. There are some clear, easy ways to solve it.