Unito Blog Category: Customer Support - Page 2 of 3 It’s cheaper to retain an existing customer than to get a new one, and your customer support teams are the front-liners in this fight. Here’s how you can help them do their best work.

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How to Standardize IT Tickets for Better Escalation

Standardizing AI tickets can create a mountain of administrative work, especially when context is scattered across multiple tools. Here’s what you can do.

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AI in Customer Service: Where It Helps and Where It Fails Without Context

AI can significantly streamline customer support, but it needs the right context to do so. When that context exists in other tools though, it’s often lost. Here’s what to do.

An illustration of a woman at a row of laptops, with a speech bubble including charts and graphs, representing ITSM metrics.

12 Ticket Escalation Metrics Every IT Leader Should Track

Ticket escalation metrics IT leaders should track include time to escalate, context loss, bounceback rates, and more. Find them all in this guide.

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How To Integrate Asana and Zendesk With Two-Way Updates

In this guide, you’ll learn how to sync Zendesk tickets with Asana tasks using a two-way integration from Unito.

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How To Integrate Smartsheet and HubSpot With Two-Way Updates

In this guide, you’ll learn how to sync Smartsheet rows with HubSpot work items using a two-way integration from Unito.

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How To Build an Azure DevOps-HubSpot Integration With Unito

In this guide, you’ll learn how to sync HubSpot work items with items in Azure DevOps using a two-way integration from Unito.

Logos for Smartsheet and Zendesk, representing a walkthrough for this Unito integration.

How To Integrate Smartsheet and Zendesk With Two-Way Updates

In this guide, you’ll learn how to sync Smartsheet rows with Zendesk tickets using a two-way integration from Unito.

Logos for ServiceNow and HubSpot, representing a guide to connecting these tools with Unito.

How To Integrate ServiceNow and HubSpot With Two-Way Updates

In this guide, you’ll learn how to sync ServiceNow records with HubSpot work items using a two-way integration from Unito.

Logos for ServiceNow and Zendesk, representing a walkthrough for using this Unito integration.

How To Integrate ServiceNow and Zendesk With Two-Way Updates

In this guide, you’ll learn how to sync ServiceNow records with Zendesk tickets using a two-way integration from Unito.

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How To Integrate ServiceNow and Wrike With Two-Way Updates

Learn how to set up an integration between ServiceNow and Wrike to drive collaboration between teams.

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How to Set up a HubSpot-Smartsheet Integration (3 Methods)

What’s the best way to integrate HubSpot and Smartsheet? Find out in this guide from Unito covering the three most popular options.

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