Trusted by Fortune 500 companies and global brands
Sync anything between Jira and Zendesk
Bidirectional sync covering fields, hierarchies, comments, and dependencies.
Jira
Supported work item types
Supported field types
Supported Jira versions
Zendesk
Supported object types
Supported field types
Real-time data sync with full control, no coding required
Set up your Jira–Zendesk sync in simple steps
Connect your tools, choose what to sync, and launch your flow. No engineering required.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
-
"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
Enterprise-grade sync without the enterprise-grade complexity
Enterprise-grade incident-to-engineering sync usually arrives with weeks of services hours. Unito brings the same reliability between Jira and Zendesk with self-serve setup and field-level configurability.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- End-to-end encryption
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
Escalate customer bugs to engineering without leaks.
Customer-facing teams field bug reports in Zendesk. Engineering needs them on the Jira board with the customer reproducer attached, while the diagnostic back-and-forth stays internal. Unito routes it that way by default.
Turn customer tickets into Jira issues
A Zendesk ticket scoped for engineering creates a linked Jira issue. Severity maps to priority. Public reply, requester, and tags travel with the issue. Engineering picks it up in sprint.
Keep customer replies clean, diagnosis internal
Public Zendesk replies sync as Jira comments visible in resolution notes. Internal notes stay internal or sync as restricted Jira comments visible only to engineering.
Resolve customer tickets when engineering ships
When the Jira issue moves to Done, the Zendesk ticket reflects status. Resolution notes flow back. The CSAT survey fires on close, no copy-paste between tools.
See how you can sync Jira and Zendesk with Unito
Book time with an integration expert who can help solve your specific workflow integration challenges.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
About Jira
Jira is a configurable project and issue tracking platform that allows agile teams to plan, oversee, and manage workflows efficiently. Streamline task management with sophisticated customization capabilities via the Atlassian platform.
Learn more about Unito's Jira integrations ↗Popular Tool Pairings
About Zendesk
Zendesk is a customer service platform that centralizes support tickets, live chat, and customer conversations across email, social, and messaging channels. Support teams use it to manage customer requests and maintain service quality at scale.
Learn more about Unito's Zendesk integrations ↗Popular Tool Pairings
Frequently asked questions about Jira and Zendesk
Yes. Flow rules trigger a Jira issue when a Zendesk ticket meets conditions like severity, brand, or any custom field. The ticket and issue stay linked for two-way updates.
Yes. Flow rules decide which comments cross over. Internal notes can stay only in Zendesk or sync as restricted Jira comments visible only to project members.
Yes. Severity values map to Jira priority. The mapping is configurable per flow. Sync direction is configurable so either tool can own the field.
Both. Unito syncs Zendesk with Jira Software (project boards, sprints) and with Jira Service Management. The same flow rules apply to either Jira project type.