Trusted by Fortune 500 companies and global brands
Sync anything between Jira and ServiceNow
Bidirectional sync covering fields, hierarchies, comments, and dependencies.
Jira
Supported work item types
Supported field types
Supported Jira versions
ServiceNow
Supported table types
Supported field types
Real-time data sync with full control, no coding required
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two way sync. Hands down the most amazing feature. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira. Unito's customer service is absolutely amazing as well. It's very easy to set up and get everything running. Without Unito, we would have relied on many manual processes and there would be a huge gap between sales and engineering. "
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
Enterprise-grade sync without the enterprise-grade complexity
Enterprise integration tools handle incident-to-engineering workflows at scale, but they demand certification, scripting, and multi-week rollouts. Unito handles the same workflows between Jira and ServiceNow with rules anyone on the team can configure.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- End-to-end encryption
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
Get ServiceNow incidents onto the Jira sprint.
A P2 incident in ServiceNow points at a memory leak. The on-call engineer needs to pick it up in Jira so it lands on the sprint board. Unito links them both ways. Priority, assignment group, and SLA context travel with the issue.
Schedule your free demoBring incident priority onto the Jira sprint
ServiceNow incident priority maps to Jira priority. Severity, assignment group, requester, and short description carry into the issue so engineers triage with full context.
Sync public comments, keep work notes internal
Public comments sync to the Jira issue thread. Work notes stay in ServiceNow or sync as internal-only. Flow rules control direction; language stays clean.
Resolve ServiceNow incidents on Jira issue close
When the Jira issue moves to Done, status and resolution flow back to the incident. The SLA clock stops where it should. Support reaches the requester from ServiceNow.
Advanced syncing use cases for Jira ServiceNow workflows
Bridge incident response and engineering
A ServiceNow incident and its incident tasks sync into a matching Jira issue and sub-tasks. Priority, assignment group, and severity carry into the issue. Public comments sync to the issue thread; work notes stay in ServiceNow or surface as internal-only.
Land service requests on the sprint
A service request, its requested items, and catalog tasks sync into a Jira epic with linked stories and sub-tasks. Status, assignee, and due date flow both ways so engineering works the request in their sprint while requesters track progress in ServiceNow.
Carry change-request approvals into Jira
A change request becomes a linked Jira issue with change schedule, risk assessment, and approval state as custom fields. Engineering works the change in the sprint. ServiceNow reflects implementation status as engineering progresses.
See how you can sync Jira and ServiceNow with Unito
Book time with an integration expert who can help solve your specific workflow integration challenges.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
About Jira
Jira is a configurable project and issue tracking platform that allows agile teams to plan, oversee, and manage workflows efficiently. Streamline task management with sophisticated customization capabilities via the Atlassian platform.
Learn more about Unito's Jira integrations ↗Popular Tool Pairings
About ServiceNow
ServiceNow functions as a digital help desk for organizations that want cloud-based solutions for IT, HR, customer service, and other departmental needs.
Learn more about Unito's ServiceNow integrations ↗Frequently asked questions about Jira and ServiceNow
No. Unito connects to ServiceNow through the standard REST API. Integration Hub is not required to sync incidents, change requests, or service requests with Jira.
Yes. Flow rules decide whether work notes sync and where they land. Public comments sync to the Jira issue thread. Work notes can be excluded or surface as internal-only.
Yes. Unito connects ServiceNow with Jira Cloud, Jira Data Center, and Jira Server through the REST API. Field mapping and flow direction work the same across all three.
Yes. ServiceNow priority maps directly to Jira priority. Severity, assignment group, and SLA target carry as custom fields so engineering can triage without losing service context.