4.5 on G2 
SOC 2 Type 2 How teams connect Jira and ServiceNow
Pick the setup closest to yours. Each one works with native and custom Jira work item types and any ServiceNow table.
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Bugs
Items sync both ways between Jira and ServiceNow
Incidents
Escalate incidents to engineering
When an incident is found in ServiceNow, create a matching bug in Jira and keep them in sync.
Status, priority and comments sync both ways, so the IT service desk can update the caller from the ServiceNow incident while engineers fix the bug in Jira.
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Stories
Items sync both ways between Jira and ServiceNow
Problems
Send root-cause work to engineering
When a problem is found in ServiceNow, create a matching story in Jira and keep them in sync.
Status, assignee and description stay in sync, so the IT service desk sees on the ServiceNow problem who owns the permanent fix and when the Jira story is done.
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Epics
Items sync both ways between Jira and ServiceNow
Incidents
Escalate incidents with their related tasks
When an incident is found in ServiceNow, create a matching epic in Jira and keep them in sync.
Each incident task and its status stay in sync with a task under the Jira epic, so the IT service desk sees which parts of the incident are done.
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Watch Jira and ServiceNow sync both ways
Demo video:
Jira and ServiceNow 2-Way Sync
Everything Unito syncs between Jira and ServiceNow
Choose which tool creates new items and which way each field syncs, so ServiceNow incidents can create Jira bugs while status, priority and comments update both ways. Set rules on field values to decide which incidents and bugs sync.
Jira
Supported object types
- Tasks
- Sub-tasks
- Epics
- Stories
- Bugs
- + All native & custom work item types
Also syncs
Comments
Attachments
Subtasks
Dependencies
Hierarchies
Rich text
Supported fields
Two-way
- Summary
- Description
- Issue status
- Assignee
- Priority
- Due date
- Start date
- Issue type
- Label
- Affected version
- Blocking
- Comment
- Component
- Environment
- Epic
- Fix version
- Resolution
- Security level
- Sprint
- Story point estimate
- Subtask
- Attachment
- Is blocked by
One-way (read only)
- Reporter
- Time spent
- Project
- Sprint start date
- Issue key
- Original estimate
- Remaining estimate
- Sprint end date
- Created at
- Issue ID
- Link to issue
- Updated at
Supported Jira versions
Jira Data Center 
Jira Service Management 
ServiceNow
Supported object types
- Incidents
- Problems
- Change requests
- Requested items
- + Any table (native & custom)
Also syncs
- Comments
- Attachments
- Hierarchies
- Rich text
Supported fields
Two-way
- Display name
- Description
- State
- Assigned to
- Priority
- Category and subcategory
- Active
- Caller
- Escalation
- Impact
- Opened by
- Resolved by
- Time worked
- Urgency
- Work notes
One-way (read only)
- Created by
- Number
- Updated by
- Created
- Link to record
- Updated
Real-time data sync with full control, no coding required
Enterprise-grade sync without the enterprise-grade complexity
Enterprise integration tools handle incident-to-engineering workflows at scale, but they demand certification, scripting, and multi-week rollouts. Unito handles the same workflows between Jira and ServiceNow with rules anyone on the team can configure.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
See how you can sync Jira and ServiceNow with Unito
Book time with an integration expert who can help solve your specific workflow integration challenges.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
Frequently asked questions about Jira and ServiceNow
ServiceNow’s Jira spoke needs an Integration Hub subscription and gives you actions to build into flows, and Atlassian’s app syncs Jira Service Management alerts with incidents. Unito is a ready-made two-way sync. See our Jira + ServiceNow integration guide for a full comparison.
Yes, as building blocks. ServiceNow’s Jira spoke (Integration Hub subscription required) offers actions you assemble into flows, and Atlassian’s app syncs Jira Service Management alerts with incidents. Neither keeps Jira Software issues and incidents in two-way sync out of the box.
No. Unito connects to ServiceNow through the standard REST API. Integration Hub is not required to sync ServiceNow incidents, cases, or tasks with Jira.
Only if you leave them out. Unito syncs work notes separately from public comments, one-way or two-way, and only after a security_admin grants a journal-entry role to the flow builder. Exclude them and they stay in ServiceNow.
Yes. Unito connects ServiceNow with Jira Cloud and with self-hosted Jira (On-Premise/Data Center). ServiceNow and Jira On-Premise/Data Center are premium integrations on Unito’s Enterprise plans; Basic and Pro customers can contact Unito to use them.
Yes. ServiceNow priority maps directly to Jira priority. Severity, assignment group, and SLA target carry as custom fields so engineering can triage without losing service context.
Yes, it’s bidirectional: Jira summary, status, assignee and priority and ServiceNow description and state sync two-way, and each field’s direction is set separately. With webhooks Unito sees changes at once; otherwise it polls at a set interval.
Both sync two-way. For most connectors, new comments carry across but edits to synced comments don’t; they post under the flow creator’s account, showing the original commenter’s name. Attachments carry across too, and viewers don’t need a licence in both tools to open copied files.
About Jira
Jira is a configurable project and issue tracking platform that allows agile teams to plan, oversee, and manage workflows efficiently. Streamline task management with sophisticated customization capabilities via the Atlassian platform.
Learn more about Unito's Jira integrations ↗Popular Tool Pairings
About ServiceNow
ServiceNow functions as a digital help desk for organizations that want cloud-based solutions for IT, HR, customer service, and other departmental needs.
Learn more about Unito's ServiceNow integrations ↗