4.5 on G2 
SOC 2 Type 2 How teams connect ServiceNow and Smartsheet
Pick the setup closest to yours. Smartsheet rows can sync with any ServiceNow table, native or custom.
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Requested items
Items sync both ways between ServiceNow and Smartsheet
Rows
Send service requests to business teams
When a requested item is found in ServiceNow, create a matching row in Smartsheet and keep them in sync.
Status and comments sync both ways, so the IT service desk answers the requester from the requested item as the business team moves the Smartsheet row along.
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Incidents
Items sync both ways between ServiceNow and Smartsheet
Rows
Hand incident follow-up work to business teams
When an incident is found in ServiceNow, create a matching row in Smartsheet and keep them in sync.
Assignee and status sync both ways, so the IT service desk sees on the incident who owns the follow-up in Smartsheet and when the business team marks it done.
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Incidents
Items sync both ways between ServiceNow and Smartsheet
Rows
Turn complex requests into structured project work
When an incident is found in ServiceNow, create a matching row in Smartsheet and keep them in sync.
Incident tasks land as child rows under the incident's row and status syncs both ways, so the IT service desk sees every step the business team delivers.
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Watch ServiceNow and Smartsheet sync both ways
Demo video:
ServiceNow and Smartsheet 2-Way Sync
Everything Unito syncs between ServiceNow and Smartsheet
Choose which tool creates new items and which way each field syncs, so ServiceNow requested items can create Smartsheet rows while status and comments update both ways. Set rules on field values to decide which requested items and rows sync.
ServiceNow
Supported object types
- Incidents
- Problems
- Change requests
- Requested items
- + Any table (native & custom)
Also syncs
Comments
Attachments
Hierarchies
Rich text
Supported fields
Two-way
- Display name
- Description
- State
- Assigned to
- Priority
- Category and subcategory
- Active
- Caller
- Escalation
- Impact
- Opened by
- Resolved by
- Time worked
- Urgency
- Work notes
One-way (read only)
- Created by
- Number
- Updated by
- Created
- Link to record
- Updated
Smartsheet
Supported object types
- Rows
Also syncs
- Comments
- Attachments
Dependencies- Hierarchies
Supported fields
Two-way
- Custom column
- Parent
- Primary column
One-way (read only)
- Created at
- Modified at
- Permalink
- Row ID
Real-time data sync with full control, no coding required
Enterprise-grade sync without the enterprise-grade complexity
Connecting ServiceNow and Smartsheet traditionally meant engineering hours and brittle scripts. Unito gives you bidirectional sync, hierarchy preservation, and enterprise security without the engineering tax.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
See how you can sync ServiceNow and Smartsheet with Unito
Book time with an integration expert who can help solve your specific workflow integration challenges.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
Frequently asked questions about ServiceNow and Smartsheet
Setup happens in Unito: connect your ServiceNow and Smartsheet accounts, then choose which incidents, cases or tasks sync with your sheet. For each step, see our ServiceNow + Smartsheet integration guide.
Yes. Flow rules turn matching incidents into rows on a destination sheet. Priority, status, assignment group, and resolution time sync into columns and stay current both ways.
Yes. Approval state syncs as a Smartsheet custom field. Sheet picklist values map to the corresponding ServiceNow field with item matching to prevent duplicate rows.
Yes. Parent incidents sync as rows. Incident tasks sync as sub-rows. Lookup fields resolve correctly so the portfolio view matches the ServiceNow source.
It’s bidirectional. ServiceNow display name, description and state, plus Smartsheet primary and custom columns, can sync two-way. Direction is set per field, separate from which tool may create new items, so even a one-way flow can update fields both ways.
Yes. Smartsheet custom columns sync two-way, and custom fields map by type (text to text, date to date and so on), with most types able to fall back to a text field. Each mapping can be one-way or two-way, though some are forced one-way when the other tool has no equivalent.
No developer or coding is needed. Unito is a no-code, point-and-click setup, and a flow syncing ServiceNow incidents, cases or tasks with Smartsheet rows can be built in minutes. Tool-specific admin or API steps for enterprise tools can add some time.
About ServiceNow
ServiceNow functions as a digital help desk for organizations that want cloud-based solutions for IT, HR, customer service, and other departmental needs.
Learn more about Unito's ServiceNow integrations ↗About Smartsheet
Smartsheet is a work execution platform that combines the familiarity of a spreadsheet with the power of project management. Teams use it to manage projects, automate workflows, and build solutions for everything from simple task tracking to complex portfolio reporting.
Learn more about Unito's Smartsheet integrations ↗