Trusted by Fortune 500 companies and global brands
Sync anything between ServiceNow and Smartsheet
Two-way sync across every field, hierarchy, and relationship.
ServiceNow
Supported table types
Supported field types
Smartsheet
Supported object types
Supported field types
Real-time data sync with full control, no coding required
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two way sync. Hands down the most amazing feature. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira. Unito's customer service is absolutely amazing as well. It's very easy to set up and get everything running. Without Unito, we would have relied on many manual processes and there would be a huge gap between sales and engineering. "
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
Enterprise-grade sync without the enterprise-grade complexity
Connecting ServiceNow and Smartsheet traditionally meant engineering hours and brittle scripts. Unito gives you bidirectional sync, hierarchy preservation, and enterprise security without the engineering tax.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- End-to-end encryption
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
Roll up IT service work into program-level reporting.
The PMO asks for incident volume by quarter and average resolution time. IT runs the export, drops it into a sheet, and the data is stale by Tuesday. Unito keeps the Smartsheet portfolio current as ServiceNow records change.
Schedule your free demoBring incident metrics into the portfolio sheet
Incidents sync as Smartsheet rows. Priority, assignment group, status, and resolution time map to columns. Sheet picklist edits sync back to the matching ServiceNow field.
Preserve the ServiceNow hierarchy in Smartsheet
A parent incident and its incident tasks sync as a row with sub-rows. Approval state, lookup fields, and attachments carry across so the program view matches the source.
Skip the manual exports the PMO depends on
Recurring CSV pulls and pivot rebuilds stop. The Smartsheet portfolio reflects ServiceNow as records change. IT-Ops works in its tool; leadership reads Smartsheet.
Advanced syncing use cases for ServiceNow Smartsheet workflows
Roll up ticket volume to portfolio
ServiceNow incidents and tasks sync as Smartsheet rows and sub-rows. Lookup fields resolve to the right project. Status, priority, and resolution time stay current both ways. Approval state syncs as a custom field. No manual exports needed.
Bridge IT-Ops and program teams
A parent incident and its linked incident tasks sync into a matching Smartsheet row hierarchy. Sync rules decide which work notes flow to comments. Public comments cross over for program teams. Attachments carry both ways for audit context.
Translate ticket data for executives
A change request, its change tasks, and the approval chain sync into a Smartsheet row hierarchy. Status, assignee, and due date flow bidirectionally. Program leadership tracks change windows in Smartsheet. IT-Ops works the change in ServiceNow.
See how you can sync ServiceNow and Smartsheet with Unito
Book time with an integration expert who can help solve your specific workflow integration challenges.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
About ServiceNow
ServiceNow functions as a digital help desk for organizations that want cloud-based solutions for IT, HR, customer service, and other departmental needs.
Learn more about Unito's ServiceNow integrations ↗About Smartsheet
Smartsheet is a work execution platform that combines the familiarity of a spreadsheet with the power of project management. Teams use it to manage projects, automate workflows, and build solutions for everything from simple task tracking to complex portfolio reporting.
Learn more about Unito's Smartsheet integrations ↗Frequently asked questions about ServiceNow and Smartsheet
Yes. Flow rules turn matching incidents into rows on a destination sheet. Priority, status, assignment group, and resolution time sync into columns and stay current both ways.
No. Unito connects to ServiceNow through the standard REST API. Integration Hub is not required to sync incidents, tasks, or change requests with Smartsheet.
Yes. Approval state syncs as a Smartsheet custom field. Sheet picklist values map to the corresponding ServiceNow field with item matching to prevent duplicate rows.
Yes. Parent incidents sync as rows. Incident tasks sync as sub-rows. Lookup fields resolve correctly so the portfolio view matches the ServiceNow source.