4.5 on G2 
SOC 2 Type 2 How teams connect Azure DevOps and ServiceNow
Pick the setup closest to yours. Each one works with custom Azure DevOps work item types and any ServiceNow table.
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Bugs
Items sync both ways between Azure DevOps and ServiceNow
Incidents
Escalate incidents to engineering
When an incident is found in ServiceNow, create a matching bug in Azure DevOps and keep them in sync.
Status, priority and comments sync both ways, so the IT service desk follows the fix on the ServiceNow incident while engineers work the bug in Azure DevOps.
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User stories
Items sync both ways between Azure DevOps and ServiceNow
Problems
Send root-cause work to engineering
When a problem is found in ServiceNow, create a matching user story in Azure DevOps and keep them in sync.
Status, assignee and description sync both ways, so the IT service desk sees on the ServiceNow problem which engineer owns the root-cause fix and when it lands.
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Epics
Items sync both ways between Azure DevOps and ServiceNow
Incidents
Escalate incidents with their related tasks
When an incident is found in ServiceNow, create a matching epic in Azure DevOps and keep them in sync.
Incident tasks become child work items under the Azure DevOps epic and status syncs both ways, so the service desk sees which parts of the incident are done.
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Watch Azure DevOps and ServiceNow sync both ways
Demo video:
Azure DevOps and ServiceNow 2-Way Sync
Everything Unito syncs between Azure DevOps and ServiceNow
Choose which tool creates new items and which way each field syncs, so ServiceNow incidents can create Azure DevOps bugs while status, priority and comments update both ways. Set rules on field values to decide which incidents and bugs sync.
Azure DevOps
Supported object types
- Tasks
- Issues
- Epics
- Bugs
- Features
- User stories
- Product backlog items
- Impediments
- Test cases
- Test plans
- + Custom work item types
Also syncs
Comments
Attachments
Subtasks
Hierarchies
Rich text
Supported fields
Two-way
- Title
- Description
- State
- Assignee
- Priority
- Work item type
- Tag
- Activated date
- Area path
- Attachments
- Comment
- Due date
- Start date
- Target date
- Effort
- Iteration path
- Remaining work
- Story points
One-way (read only)
- Acceptance criteria
- Swimlane
- Test case steps
- Unique identifier
- Created at
- Link to issue
- Updated at
ServiceNow
Supported object types
- Incidents
- Problems
- Change requests
- Requested items
- + Any table (native & custom)
Also syncs
- Comments
- Attachments
- Hierarchies
- Rich text
Supported fields
Two-way
- Display name
- Description
- State
- Assigned to
- Priority
- Category and subcategory
- Active
- Caller
- Escalation
- Impact
- Opened by
- Resolved by
- Time worked
- Urgency
- Work notes
One-way (read only)
- Created by
- Number
- Updated by
- Created
- Link to record
- Updated
Real-time data sync with full control, no coding required
Enterprise-grade sync without the enterprise-grade complexity
Connecting Azure DevOps and ServiceNow traditionally meant engineering hours and brittle scripts. Unito gives you bidirectional sync, hierarchy preservation, and enterprise security without the engineering tax.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
-
"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
-
"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
See how you can sync Azure DevOps and ServiceNow with Unito
Book time with an integration expert who can help solve your specific workflow integration challenges.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
Frequently asked questions about Azure DevOps and ServiceNow
Unito keeps ServiceNow incidents and Azure DevOps work items in bidirectional sync for support-to-engineering handoffs. For how that compares with other approaches, see our guide comparing Azure DevOps + ServiceNow integration methods.
Yes. Flow rules trigger a new work item when an incident meets conditions like priority, assignment group, or category. The incident and work item stay linked for ongoing two-way updates.
No. Unito connects to ServiceNow through the standard REST API. Integration Hub is not required to sync incidents, cases, or tasks with Azure DevOps. In Unito, ServiceNow is a premium integration available on Enterprise plans.
Work notes are handled separately from public comments. Unito can sync ServiceNow private work notes one-way or two-way, but only after a security_admin grants a dedicated journal-entry role to each user building the flow.
It is true bidirectional sync: description and state sync two-way in both tools. Flow direction (which tool creates new items) and each field’s direction are set separately, so even a one-way flow can still update fields both ways.
Yes. Azure DevOps custom fields such as text, picklist, integer, boolean, datetime and identity map by type, and most can fall back to a text field. Each mapping is one-way or two-way, though tool limits force some fields one-way.
About Azure DevOps
Azure DevOps is Microsoft's end-to-end developer platform, offering tools for planning, developing, delivering, and operating software. It supports Agile, Scrum, and CMMI processes with built-in boards, pipelines, repos, and test plans.
Learn more about Unito's Azure DevOps integrations ↗About ServiceNow
ServiceNow functions as a digital help desk for organizations that want cloud-based solutions for IT, HR, customer service, and other departmental needs.
Learn more about Unito's ServiceNow integrations ↗