Zendesk Two-Way Integration

With Unito's two-way Zendesk integration, establish deep connections between Zendesk and any other tools you use. Unito's bi-directional flows go beyond simple one-way automation, making sure all information syncs in real-time across tools whenever there's an update. Unito supports Zendesk tickets.

Sync Azure DevOps + Zendesk with Unito

With a little help from Jeremie Ponak - Product Marketer at Unito - learn how to set up a Unito two-way flow to sync Azure DevOps issues with Zendesk tickets.

Example rules for a Zendesk sync

Two-way integrations between Zendesk and your other tools

Unito connects your Zendesk groups with your other tools and keeps everything in sync. New tickets and their updates flow seamlessly back and forth between Zendesk and the rest of your stack.

Map fields between the apps you are integrating

Define how and what information is synced

You determine exactly what information flows from your Zendesk groups to other tools and vice-versa. Create rules and filter group tickets based on your requirements, so only the right information is shared. Then, define how fields are mapped between your tools, so everything is always where you need it to be.

"With Unito, sales and marketing has access to all the support tickets and can see what is going on with their customers, without having to login to Zendesk. It's been working great."

Zack Olinger , BioCharger Educator / Support @ Advanced Biotechnologies, LLC

Real-time updates in all tools

Learn how 7 River Systems uses Unito to give real-time progress updates to their clients, and allow them to access key project information from whatever work management tool they work in.

Read the case study

Unito syncs the following Zendesk fields:

Ticket fields One-way icon: info Two-way icon: info
Assignee icon: info icon: checkmark Supported icon: checkmark Supported
Attachment icon: info icon: checkmark Supported
Submitter icon: info icon: checkmark Supported
Checkbox (custom field)* icon: info icon: checkmark Supported icon: checkmark Supported
Cc (copied user) icon: info icon: checkmark Supported icon: checkmark Supported
Comment icon: info icon: checkmark Supported icon: checkmark Supported
Group icon: info icon: checkmark Supported
Created at icon: info icon: checkmark Supported
Date (custom field)* icon: info icon: checkmark Supported icon: checkmark Supported
Decimal (custom field)* icon: info icon: checkmark Supported icon: checkmark Supported
Description icon: info icon: checkmark Supported
Due date icon: info icon: checkmark Supported icon: checkmark Supported
Ticket number icon: info icon: checkmark Supported
Numeric (custom field)* icon: info icon: checkmark Supported icon: checkmark Supported
Tag icon: info icon: checkmark Supported icon: checkmark Supported
Multiselect (custom field)* icon: info icon: checkmark Supported icon: checkmark Supported
Credit card number (custom field)* icon: info icon: checkmark Supported icon: checkmark Supported
Priority icon: info icon: checkmark Supported icon: checkmark Supported
Regex (custom field)* icon: info icon: checkmark Supported icon: checkmark Supported
Requester icon: info icon: checkmark Supported icon: checkmark Supported
Status icon: info icon: checkmark Supported icon: checkmark Supported
Dropdown (custom field)* icon: info icon: checkmark Supported icon: checkmark Supported
Ticket type icon: info icon: checkmark Supported
Text (custom field)* icon: info icon: checkmark Supported icon: checkmark Supported
Multi-line (custom field)* icon: info icon: checkmark Supported icon: checkmark Supported
Subject icon: info icon: checkmark Supported icon: checkmark Supported
Updated at icon: info icon: checkmark Supported
Link to ticket icon: info icon: checkmark Supported

* Custom fields are only available for Team plans and up. Visit our pricing page for more information.

Learn all about our Zendesk integration's limitations, customization options, and more in the Unito Help Center.