Sync Azure DevOps + Zendesk with Unito
With a little help from Jeremie Ponak - Product Marketer at Unito - learn how to set up a Unito two-way flow to sync Azure DevOps issues with Zendesk tickets.
Zendesk Two-Way Integration
Establish deep two-way workflows between the apps and tools you use. Unito syncs tickets back and forth between Zendesk and your other work software based on simple rules and filters set by you.
Two-way integrations between Zendesk and your other tools
Unito connects your Zendesk groups with your other tools and keeps everything in sync. New tickets and their updates flow seamlessly back and forth between Zendesk and the rest of your stack.
Define how and what information is synced
You determine exactly what information flows from your Zendesk groups to other tools and vice-versa. Create rules and filter group tickets based on your requirements, so only the right information is shared. Then, define how fields are mapped between your tools, so everything is always where you need it to be.
"With Unito, sales and marketing has access to all the support tickets and can see what is going on with their customers, without having to login to Zendesk. It's been working great."
Real-time updates in all tools
Learn how 7 River Systems uses Unito to give real-time progress updates to their clients, and allow them to access key project information from whatever work management tool they work in.
Unito syncs the following Zendesk fields:
| Ticket fields |
One-way
|
Two-way
|
|---|---|---|
|
Assignee
|
||
|
Attachment
|
||
|
Submitter
|
||
|
Checkbox (custom field)*
|
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|
Cc (copied user)
|
||
|
Comment
|
||
|
Group
|
||
|
Created at
|
||
|
Date (custom field)*
|
||
|
Decimal (custom field)*
|
||
|
Description
|
||
|
Due date
|
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|
Ticket number
|
||
|
Numeric (custom field)*
|
||
|
Tag
|
||
|
Multiselect (custom field)*
|
||
|
Credit card number (custom field)*
|
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|
Priority
|
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|
Regex (custom field)*
|
||
|
Requester
|
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|
Status
|
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|
Dropdown (custom field)*
|
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|
Ticket type
|
||
|
Text (custom field)*
|
||
|
Multi-line (custom field)*
|
||
|
Subject
|
||
|
Updated at
|
||
|
Link to ticket
|
* Custom fields are only available for Team plans and up. Visit our pricing page for more information.
Learn all about our Zendesk integration's limitations, customization options, and more in the Unito Help Center.
