Even the most dedicated customer support agents sometimes need help from other teams. Whether they need engineering to jump onto a new bug or the billing team to handle a billing issue, some tickets need escalation. That’s where this workflow comes in.
1. Sign up
Sign up to Unito and authorize access to both Jira and Zendesk.
2. Choose what to sync
Select Jira and pick the project you want to sync. Then pick the destination group within Zendesk (or vice versa).
If you don’t want to share everything between the tools, add filters to specify which projects, groups, issues, and tickets you want to sync.
4. Map your fields and launch
Unito will attempt to match fields on your behalf but you should review and adjust as needed. Then “create sync” and you’re done.
What Unito syncs:
|Task due date||Due date|
Unito is the only tool that provides full, bi-directional sync (information flows both ways).
Unito’s integrations go deeper, with the ability to sync comments, custom fields, and more.
Easy to set up
Unito is self-serve and can be set up in minutes by anyone, no coding required.
Dedicated customer support
Unito’s customer support team has a 95% customer satisfaction rating.
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