Zendesk + Jira Integration

With Unito’s Zendesk and Jira integration, you can sync tickets, issues, projects, and groups to more efficiently resolve issues.

How this integration works:

How Unito works:

Sign up

1. Sign up

Sign up to Unito and authorize access to both Jira and Zendesk.

Choose what to sync

2. Choose what to sync

Select Jira and pick the project you want to sync. Then pick the destination group within Zendesk (or vice versa).


3. Filter

If you don’t want to share everything between the tools, add filters to specify which projects, groups, issues, and tickets you want to sync.

Map your fields and launch

4. Map your fields and launch

Unito will attempt to match fields on your behalf but you should review and adjust as needed. Then “create sync” and you’re done.

What Unito syncs:

Title Two-way sync arrow Title
Description Two-way sync arrow Description
Internal notes Two-way sync arrow Comments
Status Two-way sync arrow Status
Priority Two-way sync arrow Priority
Assignee Two-way sync arrow Assignee
Tags Two-way sync arrow Labels
Task due date Two-way sync arrow Due date

Get started

"Every day, we use Unito to sync between our Github issue board and our inhouse Jira board. Unito brings transparency to both community and in-house engineers and saves us huge amount of time."

Han Xiao , Founder & CEO @ Jina AI

Ready to start syncing?

Get started

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