Asana Technology Partner 
4.5 on G2 
SOC 2 Type 2 How teams connect Asana and Zendesk
Pick the setup closest to yours. Zendesk tickets sync with any Asana task type.
-
Tasks
Items sync both ways between Asana and Zendesk
Tickets
Send support tickets to project teams
When a ticket is found in Zendesk, create a matching task in Asana and keep them in sync.
Status, comments and attachments sync both ways, so support agents update the customer from the Zendesk ticket without chasing project teams in Asana.
-
Tasks
Items sync both ways between Asana and Zendesk
Tickets
Collect customer feedback in project plans
When a ticket is found in Zendesk, create a matching task in Asana and keep them in sync.
Status and tags sync both ways, so project teams see what customers ask for under the same tags support agents use in Zendesk.
-
Tasks
Items sync both ways between Asana and Zendesk
Tickets
Open a ticket when project work affects customers
When a task is found in Asana, create a matching ticket in Zendesk and keep them in sync.
Status and due dates update in Zendesk as project teams work in Asana, so support agents spot a slipping date before customers ask.
Trusted by Fortune 500 companies and global brands
Set up your Asana–Zendesk sync in simple steps
Connect your tools, choose what to sync, and launch your flow. No engineering required.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
Everything Unito syncs between Asana and Zendesk
Choose which tool creates new items and which way each field syncs, so Zendesk tickets can create Asana tasks while status, comments and attachments update both ways. Set rules on field values to decide which tickets and tasks sync.
Asana
Supported object types
- Tasks
- Subtasks
- Milestones
- Projects
- Portfolios
- + All task types
Also syncs
Comments
Attachments
Subtasks
Dependencies
Hierarchies
Rich text
Supported fields
Two-way
- Task name
- Description
- Status
- Assignee
- Due date
- Start date
- Tag
- Blocking
- Comment
- Parent
- Section
- Subtask
- Attachment
One-way (read only)
- Task type
- Project
- Created by
- Workspace
- Completed at
- Actual time
- Completed by
- Completion date
- Created at
- Link to task
- Updated at
- Task ID
Two-way
- Name
- Description
- Owner
- Due on
- Archived
- Color
- Team
One-way (read only)
- Completed
- Start on
- Workspace
- Completed at
- Current status update
- Created at
- ID
- Updated at
- Link to project
Two-way
- Name
- Due on
- Start on
- Color
One-way (read only)
- Owner
- Archived
- Created by
- Workspace
- Current status update
- Members
- Created at
- ID
- Link to portfolio
Zendesk
Supported object types
- Tickets
Also syncs
- Comments
- Attachments
Problem and incident tickets- Rich text
Supported fields
Two-way
- Subject
- Status
- Assignee
- Priority
- Due date
- Tags
- Attachment
- Comment
- Requester
- Group
- Collaborators
- Email CCs
- Followers
- Problem
- Ticket form
One-way (read only)
- Submitter
- Link to ticket
- Ticket type
- Ticket number
- Created at
- Updated at
Real-time data sync with full control, no coding required
Enterprise-grade sync without the enterprise-grade complexity
Enterprise integration tools handle service-to-project workflows at scale, but they demand certification, scripting, and multi-week rollouts. Unito handles the same workflows between Asana and Zendesk with rules anyone on the team can configure.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
See how teams succeed with Unito
-
"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
-
"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
-
"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
-
"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
-
"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
-
"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
See how you can sync Asana and Zendesk with Unito
Book time with an integration expert who can help solve your specific workflow integration challenges.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
Frequently asked questions about Asana and Zendesk
Unito links Zendesk tickets to Asana tasks and keeps them in bidirectional sync. For a full setup walkthrough, see our Asana + Zendesk integration guide.
Yes, when configured that way. Internal notes and public replies map to separate fields. Flow rules control which one syncs and where, so customer-facing context stays clean.
No. Flows reference fields by ID, so renaming fields in either tool doesn’t break the connection. New fields can be added to a flow at any time without rebuilding it.
Yes. Unito maps custom fields by type, such as date to date or number to number, and most types can also map into a text field. Each mapping is set one-way or two-way on its own, though some fields are forced one-way when the other tool has no equivalent.
Yes. Rules limit a flow to items matching specific tags, assignees or statuses, and every condition on a rule must be met for an item to sync. Rules can also trigger actions, such as auto-assigning a synced task to a specific person.
Yes. Comments and attachments sync both ways between Zendesk tickets and Asana tasks. For most connectors only new comments sync, not later edits. Synced comments post under the account of whoever set up the flow by default, with the original commenter’s name shown in the comment.
No. Unito is a no-code, point-and-click setup, and a flow between Zendesk tickets and Asana tasks can be built in minutes without any coding knowledge.
About Asana
Asana is a leading work management platform that helps teams organize, track, and manage their work. From simple task lists to complex project portfolios, Asana gives teams the clarity they need to move faster.
Learn more about Unito's Asana integrations ↗Popular Tool Pairings
About Zendesk
Zendesk is a customer service platform that centralizes support tickets, live chat, and customer conversations across email, social, and messaging channels. Support teams use it to manage customer requests and maintain service quality at scale.
Learn more about Unito's Zendesk integrations ↗