Trusted by Fortune 500 companies and global brands
Sync anything between Asana and Zendesk
Connect every field, status, and hierarchy in real time.
Asana
Supported object types
Supported field types
Zendesk
Supported object types
Supported field types
Real-time data sync with full control, no coding required
Set up your Asana–Zendesk sync in simple steps
Connect your tools, choose what to sync, and launch your flow. No engineering required.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two way sync. Hands down the most amazing feature. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira. Unito's customer service is absolutely amazing as well. It's very easy to set up and get everything running. Without Unito, we would have relied on many manual processes and there would be a huge gap between sales and engineering. "
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
-
"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
Enterprise-grade sync without the enterprise-grade complexity
Enterprise integration tools handle service-to-project workflows at scale, but they demand certification, scripting, and multi-week rollouts. Unito handles the same workflows between Asana and Zendesk with rules anyone on the team can configure.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- End-to-end encryption
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
Turn Zendesk tickets into Asana tasks automatically
A Zendesk ticket needs more than one reply. Billing weighs in, ops coordinates a fulfillment fix, CS chases the customer. Unito creates the matching Asana task, keeps it linked, and lets the agent close the loop without leaving Zendesk.
Spin up an Asana task from a Zendesk ticket
When a ticket needs cross-team execution, Unito creates a linked Asana task with priority, organization, and requester preserved. Status flows back to Zendesk so agents always know where things stand.
Keep public replies separate from internal notes
Zendesk public replies and internal notes map to the right comment fields in Asana. Project teams contribute internally without leaking into the customer thread.
Close the loop with the customer faster
When the Asana task closes, the linked Zendesk ticket reflects it. Agents reply with the right answer instead of forwarding and waiting for a status update.
See how you can sync Asana and Zendesk with Unito
Book time with an integration expert who can help solve your specific workflow integration challenges.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
About Asana
Asana is a leading work management platform that helps teams organize, track, and manage their work. From simple task lists to complex project portfolios, Asana gives teams the clarity they need to move faster.
Learn more about Unito's Asana integrations ↗Popular Tool Pairings
About Zendesk
Zendesk is a customer service platform that centralizes support tickets, live chat, and customer conversations across email, social, and messaging channels. Support teams use it to manage customer requests and maintain service quality at scale.
Learn more about Unito's Zendesk integrations ↗Popular Tool Pairings
Frequently asked questions about Asana and Zendesk
Yes. Flow rules trigger Asana task creation when a ticket matches criteria: tag, priority, group, organization, or any custom field. The two stay linked for status updates.
Yes, when configured that way. Internal notes and public replies map to separate fields. Flow rules control which one syncs and where, so customer-facing context stays clean.
Side conversations work for one-off questions. Unito fits when the cross-team work is structured: a project the Asana team owns end-to-end with its own status, dates, and sub-tasks.
No. Flows reference fields by ID, so renaming fields in either tool doesn’t break the connection. New fields can be added to a flow at any time without rebuilding it.