At Unito, some of our best insights come from discussions between customer success managers and clients. We needed a way to share those insights with our developers, who have the power to actually act on those client recommendations. Here’s how we streamlined that workflow.
Asana + Zendesk Integration
Sync groups, projects, tickets, and tasks with Unito’s Asana and Zendesk integration to improve your customer service!
How this integration works:
How Unito works:
1. Sign up
Sign up to Unito and authorize access to both Asana and Zendesk.
2. Choose what to sync
Select Asana and pick the project you want to sync. Then pick the destination group within Zendesk (or vice versa).
3. Filter
If you don’t want to share everything between the tools, add rules to specify which projects, groups, tickets, and tasks you want to sync.
4. Map your fields and launch
Unito will attempt to match fields on your behalf but you should review and adjust as needed. Then “create flow” and you’re done.
What Unito syncs:
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|
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|---|---|---|
| Title | 
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Title |
| Description |
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Description |
| Comments |
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Internal notes |
| Section & Column |
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Status |
| Assignee |
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Assignee |
| Tags |
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Tags |
| Due date |
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Task Due date |
| Attachments | 
|
Description footer |
For a complete list on how we can connect your Asana and Zendesk workflows, visit our guide.
Why Unito?
Two-way sync
Unito is the only tool that provides full, bi-directional sync (information flows both ways).
Deep integrations
Unito’s integrations go deeper, with the ability to sync comments, custom fields, and more.
Easy to set up
Unito is self-serve and can be set up in minutes by anyone, no coding required.
Dedicated customer support
Unito’s customer support team has a 95% customer satisfaction rating.
Very secure
We use the OAuth standard to access your tools and we don’t store your data.
"A few clicks and we were set up. Easy to use. Easy to get started. We use Github for engineering and Asana for planning, works great."
Asana and Zendesk tips:
Sending Customer Feedback Directly From Hubspot to Asana: Unito on Unito
How To Optimize Support Ticket Escalation Workflows
A perfect ticket escalation workflow means the customer barely notices the difference. No matter how many teams the ticket has to get through or how much back-and-forth happen between them the customer knows they’re getting excellent service. Here’s how you can live that dream with Unito.
