Trusted by Fortune 500 companies and global brands
Sync anything between Azure DevOps and Zendesk
Sync fields, statuses, hierarchies, and comments bidirectionally.
Azure DevOps
Supported work item types
Supported field types
Zendesk
Supported object types
Supported field types
Real-time data sync with full control, no coding required
Set up your Azure DevOps–Zendesk sync in simple steps
Connect your tools, choose what to sync, and launch your flow. No engineering required.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
Enterprise-grade sync without the enterprise-grade complexity
Most enterprise iPaaS platforms require certified architects to bridge Azure DevOps and Zendesk. Unito delivers the same enterprise-grade reliability with a UI any operator can drive.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- End-to-end encryption
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
Turn customer bug reports into engineering work items.
Customer-facing teams field bug reports in Zendesk. Engineering needs them as Azure DevOps work items with reproduction steps and customer context attached. Unito links the ticket and work item so resolution flows back to the customer without copy-paste.
Hand off customer bug context to engineering
Ticket subject, description, attachments, and reporter sync into the Azure DevOps work item. Engineering sees the customer context. Status flows back when resolved.
Keep public replies and internal notes on the right side
Engineering diagnosis stays in Azure DevOps. Customer replies sync to Zendesk public replies. Internal notes sync as private comments — or stay in Zendesk only. Flow rules control direction.
Resolve customer tickets when engineering ships
When the work item moves to Done, the Zendesk ticket reflects status. Support sends the reply from Zendesk's normal workflow. The customer hears back as engineering ships.
See how you can sync Azure DevOps and Zendesk with Unito
Book time with an integration expert who can help solve your specific workflow integration challenges.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
About Azure DevOps
Azure DevOps is Microsoft's end-to-end developer platform, offering tools for planning, developing, delivering, and operating software. It supports Agile, Scrum, and CMMI processes with built-in boards, pipelines, repos, and test plans.
Learn more about Unito's Azure DevOps integrations ↗About Zendesk
Zendesk is a customer service platform that centralizes support tickets, live chat, and customer conversations across email, social, and messaging channels. Support teams use it to manage customer requests and maintain service quality at scale.
Learn more about Unito's Zendesk integrations ↗Popular Tool Pairings
Frequently asked questions about Azure DevOps and Zendesk
Yes. Flow rules trigger a new work item when a ticket matches conditions like priority, group, or tag. The ticket and work item stay linked for two-way updates from that point forward.
Yes. Flow rules decide whether internal notes sync at all, and where they land. Public replies sync to discussion or comments. Internal notes can be excluded or kept as private discussion.
Zendesk priority values (Low, Normal, High, Urgent) map to Azure DevOps priority field values one-to-one. Define the mapping once per flow. Updates flow both ways unless you restrict direction.
Unito supports both Azure DevOps Services (cloud) and Azure DevOps Server (on-premises). The Zendesk side uses the standard API and works with all Zendesk Suite plans that include API access.