Category: Productivity

A to-do list, representing the personal to-do list workflow
Collaboration

What Is a Personal To-Do List Workflow?

What’s the first thing you do when you get to the office? You probably start by finding out what you need to do that day. That involves checking your email, your chat tool, your tools, and more. How do you keep it all organized? With a personal to-do list workflow, of course.

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Elevator buttons, representing optimizing the support ticket escalation workflow
Collaboration

How To Optimize Support Ticket Escalation Workflows

A perfect ticket escalation workflow means the customer barely notices the difference. No matter how many teams the ticket has to get through or how much back-and-forth happen between them the customer knows they’re getting excellent service. Here’s how you can live that dream with Unito.

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Jerseys for hockey, baseball, and basketball, representing a cross functional team
Collaboration

What Is a Cross Functional Team?

Most of the teams at your organization are like a sports team. They might play different positions, but they’re all generally doing the same thing. Sometimes, you need a team that’s a little more varied to nail trickier projects, more like a rock band. Here’s what a cross functional team is (and why it’s like a rock band).

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An illustration of elevator buttons, the up button glowing, representing the support ticket escalation workflow.
Collaboration

What Is the Support Ticket Escalation Workflow?

Even the most dedicated customer support agents sometimes need help from other teams. Whether they need engineering to jump onto a new bug or the billing team to handle a billing issue, some tickets need escalation. That’s where this workflow comes in.

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