The 6 Best Zendesk Alternatives
Zendesk not helping you feel Zen? Here are some of the best Zendesk alternatives on the market, from HubSpot to Zoho Desk and Help Scout.
12 Key Customer Engagement Metrics to Measure Customer Satisfaction
Customer engagement metrics like churn rate, conversion rate, and more help your business track how effective different initiatives are.
How To Create a CRM in Notion Using Unito [With Template]
Need to give your teams a CRM, but you don’t want to bust your budget? Here are a few steps you can take to turn Notion into the custom CRM your teams need.
How To Create a CRM in Google Sheets Using Unito
Need a CRM but don’t want to bust your budget? Here’s how you can use Unito to build a CRM in Google Sheets by syncing Outlook contacts to it automatically.
How to Easily Sync Intercom Conversations to monday.com with Automated 2-Way Updates
Trying to get other teams to support your customer-facing teams can be tough when no one’s using the same tools. Here’s how you can close that gap with Unito.
Sync Hubspot Tickets With Unito’s 30+ Integrations
Need to sync HubSpot to Trello, Jira, Google Sheets, or another work tool? Learn everything you need to know about Unito’s newest integration for HubSpot tickets.
Customer Success: What It Is and Why Your Business Needs It
Customer success is how you keep your customers engaged from the onboarding session to their day-to-day use of your product. Here’s how it works.
5 Ways You Can Use Unito’s New Contact Syncing Feature
Are your contacts spread out over too many tools? With Unito’s new contact syncing feature, you can centralize all that information so you never have to switch from tool to tool again.
The 6 Best Contact Management Software
Contact manager software can be the single source of truth you need when you’re looking for a prospect’s contact information. Learn about our six picks for best contact management software.
What Is the Support Ticket Escalation Workflow?
Even the most dedicated customer support agents sometimes need help from other teams. Whether they need engineering to jump onto a new bug or the billing team to handle a billing issue, some tickets need escalation. That’s where this workflow comes in.
How to Fix Your Customer Service Escalation Process
If your most important tickets are getting caught in limbo, your customer service escalation process is broken. There are some clear, easy ways to solve it.