In an ideal world, you wouldn’t lose a single customer. But to hold on to your customers, you should learn about churn and how you can reduce it for your business.
There’s one key factor that will determine the overall success of any project: assigning clear roles and responsibilities. A RACI chart is a simple and effective way to do just that.
Sales managers spearhead their team’s effort as they strive to hit ambitious sales goal. These managers need to know how to work collaboratively, lead their team through tough times, and more. Here’s more about this crucial role.
As the projects you manage get bigger and more complex, you’ll start to notice you’re dealing with more and more people on a daily basis. This is where stakeholder management becomes so important.
While micromanagement might feel like good-natured extra diligence — and the best way to keep your team on track — it’s actually a highly toxic workplace issue that will do more harm than good.
Heard the word “Scrum” in a meeting and you’re not sure what it means? Or maybe you’re just curious about how it’s implemented? Find out what Scrum is, how it works, and just who the Scrum Master really is.
We’re way past the time of the Rolodex. So how do today’s teams keep track customer information? They use CRM software.
It’s one thing to launch a project, but if you actually want to deliver you need to learn about project monitoring. Here’s how it works and why it’s important.
Heard the term minimum viable product (or MVP) and not sure what it means? Find out what it is, what it’s used for, and what you need to know before creating your own.
The decorations are all gone and the turkey is too. Time to look ahead and figure out your resolutions. Want to actually stick to them this year? Here’s how your project management tool can help you do that.
If you’ve ever been in the middle of some work only to have an app crash, you know the pain and panic of a failing IT service. If that app is back up and running in just a few minutes, it’s thanks to an effective incident management process.