The 6 Best Contact Management Software
Contact manager software can be the single source of truth you need when you’re looking for a prospect’s contact information. Learn about our six picks for best contact management software.
What Is the Support Ticket Escalation Workflow?
Even the most dedicated customer support agents sometimes need help from other teams. Whether they need engineering to jump onto a new bug or the billing team to handle a billing issue, some tickets need escalation. That’s where this workflow comes in.
How to Fix Your Customer Service Escalation Process
If your most important tickets are getting caught in limbo, your customer service escalation process is broken. There are some clear, easy ways to solve it.