How To Optimize Support Ticket Escalation Workflows
A perfect ticket escalation workflow means the customer barely notices the difference. No matter how many teams the ticket has to get through or how much back-and-forth happen between them the customer knows they’re getting excellent service. Here’s how you can live that dream with Unito.
Is a Product Management Certification Important? 6 PMs Weigh In
In some fields, a certification is an asset that lets you stand out from the pack. In others, it’s an absolute requirement. Which is it for product management? We asked six product managers for their insight.
How Managers Can Take Back Their Workday by Syncing Tools
Jumping between tools, booking endless meetings, and searching through endless email chains are costing managers tons of time. Here’s how syncing your tools can help you get that time back.
Product Manager Responsibilities According To 5 PMs
Does your organization have a product manager? Do you know what they do? Don’t feel too embarrassed if you don’t know the answer to that question; you’re not alone. Because product managers handle strategy and need to maintain close relationships with many teams, it’s not always clear what a product manager’s responsibilities really are. But getting a product from idea to market is a long, difficult journey, for which product managers are crucial. Find out how they do just that.
Sending Customer Feedback Directly From Hubspot to Asana: Unito on Unito
At Unito, some of our best insights come from discussions between customer success managers and clients. We needed a way to share those insights with our developers, who have the power to actually act on those client recommendations. Here’s how we streamlined that workflow.
How to Optimize Project Reporting Workflows With Unito
Those stakeholders need their updates, pronto! But how do you manage those requests without spending more time writing reports than doing actual work? Here’s how you can regain control of your project reporting workflow with Unito.
Unito Has Evolved! Introducing Our New Workflow Management Platform
Empowering people to work from their favorite tools was just the first step. Find out what Unito is doing to evolve into a platform that meets the needs of business leaders everywhere.
What Is a Project Reporting Workflow?
With numerous communication channels and work management tools at our fingertips, getting updates on a project should be super simple right? Well, that’s not always the case.
What Is a Product Backlog?
Feature requests, bugs, and infrastructure changes are just a few of the things that developers have to deal with. Wondering how product teams stay on top of everything they need to take care of? Two words. Product backlog.
How Reports Can Get Feedback From Managers and Stakeholders
You may have heard that millenials need more feedback than other generations. That may be true, but what is definitely true is that everyone can benefit from more feedback. Here’s your guide to getting the best feedback you can from managers and stakeholders alike.
What Is a Cross-Company Project Workflow?
Working across teams is hard. You have to manage different expectations, different ways of doing things, and sometimes completely different tools.. But what if, instead of teams, you’re dealing with completely different companies? The same challenges are often made worse by the fact that you’re not dealing with colleagues — unless you have a really strong cross-company project workflow.