A perfect ticket escalation workflow means the customer barely notices the difference. No matter how many teams the ticket has to get through or how much back-and-forth happen between them the customer knows they’re getting excellent service. Here’s how you can live that dream with Unito.
We spoke with Corine Tan about how perceptions of remote work have changed and why she feels soft skills are the key to remote management success.
A product manager’s roles is complicated. That’s why they need a broad set of product management skills to get through the day. We asked six product managers to give us their insight on essential — and overrated — product management skills.
While micromanagement might feel like good-natured extra diligence — and the best way to keep your team on track — it’s actually a highly toxic workplace issue that will do more harm than good.
There’s never been a more crucial time to create or update your organization’s value statement. With more and more companies turning to remote work, this statement will help you ensure that your distributed team is aligned and engaged.
Most of the teams at your organization are like a sports team. They might play different positions, but they’re all generally doing the same thing. Sometimes, you need a team that’s a little more varied to nail trickier projects, more like a rock band. Here’s what a cross functional team is (and why it’s like a rock band).
Even the most dedicated customer support agents sometimes need help from other teams. Whether they need engineering to jump onto a new bug or the billing team to handle a billing issue, some tickets need escalation. That’s where this workflow comes in.
In some fields, a certification is an asset that lets you stand out from the pack. In others, it’s an absolute requirement. Which is it for product management? We asked six product managers for their insight.
How do you bring things back under your control? How can you help your organization manage the current state of change and better prepare for the future? The key lies in workflow management. We break down everything you need to know about it in this ebook.