How To Integrate ServiceNow and Wrike With Two-Way Updates

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Published in Customer Support on 31/03/2025.

Here’s everything you need to know about setting up an integration to sync ServiceNow records with Wrike tasks using an automated 2-way sync from Unito. Since Unito is a no-code, completely customizable platform, you don’t need any IT resources to deploy your first integration. No troubleshooting scripts or hiring third-party consultants, either.

More of a visual learner? Learn how to integrate ServiceNow and Wrike with this video tutorial.

By the end of this guide, your ServiceNow-Wrike integration will:

• Create new Wrike tasks automatically based on ServiceNow records.
• Create new ServiceNow records synced with Wrike tasks.
• Update fields in real-time with a two-way sync whenever you update anything in both tools.

In this article:

• Connecting ServiceNow to Unito for the first time
• Step 1: Connect ServiceNow and Wrike to Unito
• Step 2: Choose flow direction
• Step 3. Build rules to sync specific work items
• Step 4: Set field mappings between ServiceNow and Wrike
• Step 5: Launch your ServiceNow-Wrike integration

Connecting ServiceNow to Unito for the first time

A ServiceNow admin will need to set up the initial connection between Unito and your ServiceNow account. From there, you can either connect using OAuth 2.0 or sign in with a username and password.

Make sure you have the following information on hand to connect your account:

• ServiceNow Domain URL: https://INSTANCENAME.service-now.com
• OAuth 2.0: An OAuth Client ID and Secret
• Username: Your ServiceNow username and password

Step 1. Connect ServiceNow and Wrike to Unito

1. Sign up for Unito.
2. Click +Create Flow in the Unito App.
3. Click Start Here to connect ServiceNow and Wrike.
4. Click +Choose account for each tool and complete the authorization process.
5. Choose the type of ServiceNow record you want to include in your flow.
   1. Unito supports all record types, including requests and incidents.
6. Click Confirm.

Once you’ve connected your tools, click Confirm.

First time connecting tools to Unito? Check out our in-depth guide.

Step 2. Choose flow direction

With flow direction, you determine where Unito automatically creates work items to match the records you create manually in ServiceNow or the tasks you open in Wrike. You have three flow direction options:

• 2-way: Both ServiceNow records and Wrike tasks are automatically created by your Unito flow to match the items you create manually in each tool.
• 1-way from ServiceNow to Wrike: Wrike tasks will be automatically created by Unito to match ServiceNow records you create manually. Unito won’t create new ServiceNow records.
• 1-way from Wrike to ServiceNow: ServiceNow records will be automatically created by Unito to match Wrike tasks you create manually. Unito won’t create new Wrike tasks.

Here’s a more detailed guide to how flow direction works in Unito.

Step 3. Build rules to sync specific work items

With Unito rules, you can customize your flows so that only some work items are synced between ServiceNow and Wrike. For example, you could decide to filter out ServiceNow records from certain categories or Wrike tasks with a specific assignee.

Rules also allow you to automatically push work items to specific sections, assign the right people to them, and more.

Start building your rule by clicking Add a new rule, then choose a trigger and an action for it.

You can learn more about setting rules here.

Step 4. Map fields between ServiceNow and Wrike

By mapping fields, you tell Unito exactly where data from ServiceNow should land in Wrike, and vice versa. Unito can typically map most fields automatically, whether they have the same name (Assignee→Assignee) or not (Assignee→Owner). But if you want a bit more control over your flow, you can map your fields manually.

When you map your fields automatically, you’ll see this screen.

From here, you can add any other fields you want to sync by clicking +Add mapping then Select a field. Unito will automatically recommend compatible fields in a drop-down menu.

Some fields also have a cog icon, meaning you can customize them even further. For example, a Status field can be customized so its options match the specific options in another field.

Step 5. Launch your ServiceNow-Wrike integration

That’s it! You’re ready to launch your flow. Unito will automatically keep ServiceNow records and Wrike tasks in sync. From there, your teams can collaborate more closely without any extra manual work or switching back and forth between tools.

What’s next?

Need to integrate ServiceNow or Wrike with other tools in your stack? Check out our other guides:

• Integrating Jira and Wrike
• Syncing ServiceNow with Asana
• Connecting ServiceNow and Google Sheets
• Integrating ServiceNow and Azure DevOps
• Syncing Wrike and Microsoft Excel
• Connecting Wrike and Salesforce