What Is the Support Ticket Escalation Workflow?
Even the most dedicated customer support agents sometimes need help from other teams. Whether they need engineering to jump onto a new bug or the billing team to handle a billing issue, some tickets need escalation. That’s where this workflow comes in.
What Is a Sprint Execution Workflow?
You’ve gone through the backlog, prioritized what needs to happen, and planned your next sprint. There have been meetings and messages, and everyone knows what they’re supposed to do. You’re here to help your team, and you want to know exactly where and when to give that support. Find out how the sprint execution workflow makes this happen.
How to Create an Azure DevOps Roadmap in Other Tools
If you manage projects in Azure DevOps, you’re likely someone who prefers to minimize the amount of tracking in project plans while following an Agile methodology. Azure DevOps (or ADO) offers a range of options […]
How To Set up a Jira-Azure DevOps Integration in Minutes (2 Methods)
Get your developers and software leads working closer together with a Jira-Azure DevOps integration. Here are two ways how you can do this.
GitHub’s Jira Integration vs. Unito’s GitHub-Jira Integration
Software teams often find themselves stretched between Jira and GitHub. Here’s how GitHub’s own integration fares compared to ours.
How To Set Up a Quick Miro-Jira Integration With 2-Way Sync
By pairing Miro and Jira, you can automatically populate your backlog with cards from your brainstorm. Here’s how to set this up.
How to Build a Jira to Salesforce Integration With Unito
In most organizations, collaboration between teams in Salesforce and developers in Jira is only possible through a ton of emails and copying and pasting data back and forth. When a deal depends on development work […]
How To Set Up a ClickUp-Jira Integration (2 Methods)
Need to integrate ClickUp with Jira? Here’s a guide to two different methods for doing that.
How to Set Up a Jira Automation (2 Methods)
Need to automate work in Jira? Here are two methods for doing this, both with built-in Jira features and a little help from Unito.
How to Sync Asana Project Status to Smartsheet with Automated Updates
In this guide, you’ll learn how to sync status updates and other data from Asana projects to Smartsheet with Unito’s two-way integration.
16 Free Google Sheets Report Templates
If your organization still relies on Google Sheets as its main reporting tool, here are some templates to make that a little easier for you.