Author: Charlene Boutin

Waterfall method of project management
Project Management

A Beginner’s Guide to the Waterfall Model

The straightforward nature of the waterfall model makes it a popular and easy project management system to adapt. Any team, regardless of size, can track the progress of a project and each member can determine the importance of their contributions.

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A Beginners Guide to Zendesk
How To

A Beginner’s Guide to Zendesk

In this beginner’s guide to Zendesk, we’ll cover how to get started with your new Zendesk account, an overview of the main Zendesk features, and how to create your first trigger to automate your customer experience.

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