4.5 on G2 
SOC 2 Type 2 How teams connect Freshservice and Wrike
Pick the setup closest to yours. Each one works with Wrike tasks and your custom item types.
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Service requests
Items sync both ways between Freshservice and Wrike
Tasks
Send service requests to business teams
When a service request is found in Freshservice, create a matching task in Wrike and keep them in sync.
Status and comments sync both ways, so agents follow the business team's Wrike progress on each Freshservice service request and answer the requester there.
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Tickets
Items sync both ways between Freshservice and Wrike
Tasks
Hand incident follow-up work to business teams
When a ticket is found in Freshservice, create a matching task in Wrike and keep them in sync.
Status, description and attachments stay in sync, so business teams get each incident's details and files in Wrike and agents see on the ticket when it's done.
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Service requests
Items sync both ways between Freshservice and Wrike
Tasks
Coordinate IT changes with business teams
When a service request is found in Freshservice, create a matching task in Wrike and keep them in sync.
Status and description sync both ways, so business teams read each IT change's scope in their Wrike project and where it stands before they schedule around it.
Trusted by Fortune 500 companies and global brands
Build ticket escalation workflows in simple steps
Connect your tools, choose what to sync, and launch your flow. No engineering required.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
Everything Unito syncs between Freshservice and Wrike
Choose which tool creates new items and which way each field syncs, so Freshservice service requests can create Wrike tasks while status and comments update both ways. Set rules on field values to decide which service requests and tasks sync.
Freshservice
Supported object types
- Tickets
- Service requests
Also syncs
Comments
Attachments
Rich text
Supported fields
Two-way
- Subject
- Description
- Status
- Priority
- Agent
- Tags
- Agent group
- CC emails
- Due by
- First response due by
- Is escalated
- Reply CC emails
- Requested for
- Requester
- Resolution notes
- Spam
- To emails
- Workspace
Wrike
Supported object types
- Tasks
- + Custom item types
Also syncs
- Comments
- Attachments
Subtasks
Supported fields
Two-way
- Title
- Description
- Status
- Assignee
- Due date
- Start date
- Comment
- Duration
- Effort
- Importance
- Subtask
- Time spent
- Attachment
One-way (read only)
- Author
- Created date
- Task number
- Updated date
- Link to task
Real-time data sync with full control, no coding required
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between Freshservice and Wrike at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability tailored for cross-team collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
See how you can sync Freshservice and Wrike with Unito
Stop copy-pasting between Freshservice and Wrike. Book a demo to see tickets and tasks stay in sync in real time, both ways, across Support and Product.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
Frequently asked questions about Freshservice and Wrike
Yes. Set rules so qualifying Freshservice tickets, incidents, or service requests create a matching Wrike task automatically. Because the sync is two-way, later updates on either side keep the linked items aligned in real time.
Yes. Unito syncs comments across both tools and lets you control private versus public visibility, so internal notes stay internal while shared updates reach the linked Freshservice ticket or Wrike task.
Yes. Unito maps native and custom fields between Freshservice and Wrike and lets you set the flow direction for each. It connects through each tool’s API, so supported custom fields can be synced bidirectionally.
You do, with no code. Unito is fully no-code, so Support or Product teams can build, adjust, and own the Freshservice-Wrike flow through rules and field mapping without engineering help or scripts to maintain.
About Freshservice
Freshservice is a cloud-based IT service management platform from Freshworks. Designed for IT teams of any size, it streamlines incident, problem, change, and asset management with an intuitive interface.
Learn more about Unito's Freshservice integrations ↗About Wrike
Wrike is a collaborative work management platform built for cross-functional teams. It combines project planning, real-time collaboration, and resource management to help teams deliver work across departments.
Learn more about Unito's Wrike integrations ↗