Sync anything between Freshservice and Salesforce
Sync every native and custom work item and field – and the relationships between them.
Freshservice
Supported object types
Supported field types
Salesforce
Supported object types
Supported field types
Trusted by Fortune 500 companies and global brands
Real-time data sync with full control, no coding required
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
Enterprise-grade sync without the enterprise-grade complexity
Enterprise integration tools handle service-to-account workflows at scale, but they demand certification, scripting, and multi-week rollouts. Unito handles the same workflows between Freshservice and Salesforce with rules anyone on the team can configure.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
Give support agents the account context they're missing
A top-100 account files a ticket. The Freshservice agent can't tell that ARR is $400k or that renewal is 47 days out. Unito puts the Salesforce account context (ARR, renewal date, exec sponsor) on the ticket. CSMs see open tickets on the account.
Surface account context on every ticket
ARR, renewal date, account owner, and exec sponsor sync from Salesforce onto the ticket. Agents see who they're talking to without opening Salesforce. Updates flow back.
Show open tickets on the Salesforce account
Freshservice tickets sync to the Salesforce account. CSMs see open tickets, status, and resolution time. Renewal flags fire when high-severity tickets open.
Keep public replies clean, internal notes private
Public replies sync to Salesforce activity. Private notes stay internal or sync as private fields. CSAT data flows back so account health reflects reality.
See how you can sync Freshservice and Salesforce with Unito
Book time with an integration expert who can help solve your specific workflow integration challenges.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
About Freshservice
Freshservice is a cloud-based IT service management platform from Freshworks. Designed for IT teams of any size, it streamlines incident, problem, change, and asset management with an intuitive interface.
Learn more about Unito's Freshservice integrations ↗About Salesforce
Salesforce is the world's leading CRM platform, helping businesses manage customer relationships, sales pipelines, service cases, and marketing campaigns in one unified cloud environment.
Learn more about Unito's Salesforce integrations ↗Popular Tool Pairings
Frequently asked questions about Freshservice and Salesforce
Yes. Tickets sync as linked records on the matching account. Status, priority, and resolution time stay current both ways. CSMs see open tickets without opening Freshservice.
Yes. Account fields sync from Salesforce onto the Freshservice ticket. Agents see ARR, renewal date, and exec sponsor on the ticket they’re working without context-switching.
No. Field mapping happens in Unito’s UI. No Apex, no triggers, no Salesforce admin work to add or change a field map. Per-flow control over direction and timing.
Yes. Flow rules decide what crosses over. Private notes can stay only in Freshservice or sync to private fields the customer-facing portal will not show.
Unito keeps Salesforce and Freshservice in a bidirectional sync: Salesforce Cases, Contacts or Accounts stay linked to Freshservice service requests, with comments and attachments, so both tools stay current while teams move over.
Freshservice service requests can sync with Salesforce Cases, Accounts or Opportunities. On Cases, the Subject field syncs two-way.
Yes. Custom fields map by type (text to text, number to number, date to date), and each mapping can be one-way or two-way. Some stay one-way when the other tool has no equivalent field. Contact first and last name sync two-way.