4.5 on G2 
SOC 2 Type 2 How teams connect Freshservice and Jira
Pick the setup closest to yours. Tickets and service requests can match any Jira work item type, custom ones included.
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Tickets
Items sync both ways between Freshservice and Jira
Bugs
Escalate incidents to engineering
When a ticket is found in Freshservice, create a matching bug in Jira and keep them in sync.
Status, priority and comments stay in sync on the ticket and the bug, so the IT service desk can update the requester on the fix without leaving Freshservice.
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Tickets
Items sync both ways between Freshservice and Jira
Stories
Send root-cause work to engineering
When a ticket is found in Freshservice, create a matching story in Jira and keep them in sync.
Status and description stay in sync with the Jira story, so the IT service desk sees in Freshservice when engineering starts and ships the permanent fix.
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Service requests
Items sync both ways between Freshservice and Jira
Stories
Route change requests to engineering for review
When a service request is found in Freshservice, create a matching story in Jira and keep them in sync.
Description, priority and attachments sync both ways, so engineering sizes each requested change in Jira and the IT service desk follows it in Freshservice.
Trusted by Fortune 500 companies and global brands
Set up your Freshservice–Jira sync in simple steps
Connect your tools, choose what to sync, and launch your flow. No engineering required.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
Everything Unito syncs between Freshservice and Jira
Choose which tool creates new items and which way each field syncs, so Freshservice tickets can create Jira bugs while status, priority and comments update both ways. Set rules on field values to decide which tickets and bugs sync.
Freshservice
Supported object types
- Tickets
- Service requests
Also syncs
Comments
Attachments
Rich text
Supported fields
Two-way
- Subject
- Description
- Status
- Priority
- Agent
- Tags
- Agent group
- CC emails
- Due by
- First response due by
- Is escalated
- Reply CC emails
- Requested for
- Requester
- Resolution notes
- Spam
- To emails
- Workspace
Jira
Supported object types
- Tasks
- Sub-tasks
- Epics
- Stories
- Bugs
- + All native & custom work item types
Also syncs
- Comments
- Attachments
Subtasks
Dependencies
Hierarchies- Rich text
Supported fields
Two-way
- Summary
- Description
- Issue status
- Assignee
- Priority
- Due date
- Start date
- Issue type
- Label
- Affected version
- Blocking
- Comment
- Component
- Environment
- Epic
- Fix version
- Resolution
- Security level
- Sprint
- Story point estimate
- Subtask
- Attachment
- Is blocked by
One-way (read only)
- Reporter
- Time spent
- Project
- Sprint start date
- Issue key
- Original estimate
- Remaining estimate
- Sprint end date
- Created at
- Issue ID
- Link to issue
- Updated at
Supported Jira versions
Jira Data Center 
Jira Service Management Real-time data sync with full control, no coding required
Enterprise-grade sync without the enterprise-grade complexity
Connecting Freshservice and Jira traditionally meant engineering hours and brittle scripts. Unito gives you bidirectional sync, hierarchy preservation, and enterprise security without the engineering tax.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
See how you can sync Freshservice and Jira with Unito
Book time with an integration expert who can help solve your specific workflow integration challenges.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
Frequently asked questions about Freshservice and Jira
Connect Freshservice and Jira to Unito, choose which service requests and Jira work items to sync, then map fields and set the sync direction. For the full walkthrough, see our Freshservice + Jira integration guide.
Yes. Unito syncs Freshservice with Jira Cloud, Jira Server and Jira Data Center. For self-hosted Jira, expose the instance over HTTPS through a firewall port, reverse proxy or on-premise agent. Self-hosted Jira is a premium integration on Enterprise plans; Basic and Pro customers contact Unito.
Yes. Flow rules trigger a Jira issue when a ticket meets conditions like priority, group, or category. The ticket and issue stay linked for ongoing two-way updates.
Yes. Flow rules decide whether private notes sync. They can be excluded entirely or surface as restricted Jira comments visible only to project members.
Bidirectional. Summary, status, assignee and priority on Jira work items sync two-way. Flow direction (which tool creates items) and per-field direction are set separately, so even a one-way flow can update fields both ways. For most connectors, only new comments sync, not edits.
No. Unito keeps Freshservice service requests and Jira tasks, stories and epics in bidirectional sync, comments and attachments included, so each team stays in its own tool instead of moving data across.
No developer or code is needed; setup is point-and-click. Connecting Jira takes administrator permissions on the Jira account. After that, project-level admin rights are enough to build each flow.
About Freshservice
Freshservice is a cloud-based IT service management platform from Freshworks. Designed for IT teams of any size, it streamlines incident, problem, change, and asset management with an intuitive interface.
Learn more about Unito's Freshservice integrations ↗About Jira
Jira is a configurable project and issue tracking platform that allows agile teams to plan, oversee, and manage workflows efficiently. Streamline task management with sophisticated customization capabilities via the Atlassian platform.
Learn more about Unito's Jira integrations ↗