Trusted by Fortune 500 companies and global brands
Sync anything between Salesforce and Zendesk
Sync fields, statuses, hierarchies, and comments bidirectionally.
Salesforce
Supported object types
Supported field types
Zendesk
Supported object types
Supported field types
Real-time data sync with full control, no coding required
See how teams succeed with Unito
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"Without a unified solution, we were spending as much time managing tools as we were working on the projects themselves"
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Unito allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
-
"Unito grants more visibility to executives and project managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected."
$218k
saved annually
2236
hours saved
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"We're not just saving on licensing costs - we're reallocating time and resources. Tasks that used to take hours are now automated."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows to have the right project management tool and the right development tool so our teams can do what they need to do without changing the way they work."
$98k
saved annually
1040
hours saved
Enterprise-grade sync without the enterprise-grade complexity
Most enterprise iPaaS platforms require certified architects to bridge Salesforce and Zendesk. Unito delivers the same enterprise-grade reliability with a UI any operator can drive.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- End-to-end encryption
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
Give tier-1 support the account context behind the ticket.
A strategic account opens a Zendesk ticket. Tier-1 sees the priority, but not that this account is up for renewal in 30 days or that ARR is $250k. Unito syncs that Salesforce account context onto the ticket. The CSM sees the ticket on the account.
Schedule your free demoPut account context on every Zendesk ticket
Salesforce account fields (ARR, renewal stage, account owner) sync onto the Zendesk ticket. Tier-1 agents triage with the full picture. Updates flow back to the account.
See open Zendesk tickets on the Salesforce account
Zendesk tickets sync as linked cases on the Salesforce account. CSMs see open tickets, status, and SLA. Renewal forecasts reflect support reality, not last week's version.
Respect public reply and internal note boundaries
Public Zendesk replies sync to Salesforce activity. Internal notes stay in Zendesk or sync to private case fields. Customer-facing data never leaks across the boundary.
See how you can sync Salesforce and Zendesk with Unito
A working session with an integration specialist. Show us your Salesforce and Zendesk, and we'll show you what's possible.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
About Salesforce
Salesforce is the world's leading CRM platform, helping businesses manage customer relationships, sales pipelines, service cases, and marketing campaigns in one unified cloud environment.
Learn more about Unito's Salesforce integrations ↗About Zendesk
Zendesk is a customer service platform that centralizes support tickets, live chat, and customer conversations across email, social, and messaging channels. Support teams use it to manage customer requests and maintain service quality at scale.
Learn more about Unito's Zendesk integrations ↗Popular Tool Pairings
Frequently asked questions about Salesforce and Zendesk
Yes. Tickets sync as linked cases on the right Salesforce account. CSMs see open and recent tickets, status, and SLA without opening Zendesk.
Yes. Account fields sync from Salesforce onto the matching Zendesk ticket. Tier-1 agents see ARR, renewal stage, and account owner without opening Salesforce.
No. Field maps live in Unito’s UI. Adding or changing a field map does not require Apex, triggers, or a deployment. Per-flow control over direction and timing.
Yes. Flow rules decide what syncs. Internal notes can stay only in Zendesk or sync to private case fields the customer portal does not surface.