Category: Collaboration

A to-do list, representing the personal to-do list workflow
Collaboration

What Is a Personal To-Do List Workflow?

What’s the first thing you do when you get to the office? You probably start by finding out what you need to do that day. That involves checking your email, your chat tool, your tools, and more. How do you keep it all organized? With a personal to-do list workflow, of course.

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A series of tool, for the "which project management tool is right for you?" webinar
Collaboration

Free Webinar: Which Project Management Tool Is Right for You?

here’s no shortage of project management tools out there. That amount of choice is great until you actually have to choose one. While you’re guaranteed to find something that fits your niche, knowing where to start can be tough. Need a hand finding the right tool for your project? This is the webinar for you.

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How to use Asana tags
Collaboration

How To Use Asana Tags (With 3 Use Cases)

Asana is a robust product management tool with a host of features. You can use Asana projects to keep work organized no matter what your team needs to get done. Find out how you can use Asana tags to organize even the most complicated project.

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An arrow hitting the bullseye, representing strategic planning
Collaboration

What Is Strategic Planning?

Strategic planning can be the single difference between an organization that achieves its goals and one that flounders. Find out what strategic planning is and what you’ll get out of it.

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Elevator buttons, representing optimizing the support ticket escalation workflow
Collaboration

How To Optimize Support Ticket Escalation Workflows

A perfect ticket escalation workflow means the customer barely notices the difference. No matter how many teams the ticket has to get through or how much back-and-forth happen between them the customer knows they’re getting excellent service. Here’s how you can live that dream with Unito.

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An interview about product management skills
Collaboration

Essential Product Management Skills According To 6 PMs

A product manager’s roles is complicated. That’s why they need a broad set of product management skills to get through the day. We asked six product managers to give us their insight on essential — and overrated — product management skills.

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Jerseys for hockey, baseball, and basketball, representing a cross functional team
Collaboration

What Is a Cross Functional Team?

Most of the teams at your organization are like a sports team. They might play different positions, but they’re all generally doing the same thing. Sometimes, you need a team that’s a little more varied to nail trickier projects, more like a rock band. Here’s what a cross functional team is (and why it’s like a rock band).

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An illustration of elevator buttons, the up button glowing, representing the support ticket escalation workflow.
Collaboration

What Is the Support Ticket Escalation Workflow?

Even the most dedicated customer support agents sometimes need help from other teams. Whether they need engineering to jump onto a new bug or the billing team to handle a billing issue, some tickets need escalation. That’s where this workflow comes in.

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