Jira Service Management is an invaluable tool for IT and support teams, providing all of the features they need to tackle tickets from within and outside your organization. This includes request management functionality — to triage and handle the multitude of requests coming from other teams each day — and incident management functionality — for when inevitable technical problems arise.
As a service team, your IT team is inherently collaborative. They spend their time interacting with people in need. Most of those people will not be working in Jira Service Management, however. Previously, this meant the person with the request, the professional dealing with it, or both of them had to leave their tools in order to collaborate, often resorting to email or meetings.
With Unito, you can build an IT and support workflow that crosses tools and teams. The people working in Jira Service Management can triage requests, deal with issues, provide status updates and progress reports, and communicate with coworkers, clients, or other stakeholders without ever leaving the tool. Increase the efficiency of your team without sacrificing collaboration.
