* Custom fields are only available for Team plans and up. Visit our pricing page for more information.
Build powerful Jira Service Management workflows
Bulk up your IT and support workflows with Unito’s Jira Service Management integration. Sync all the Jira fields you need — including custom fields — to other tools. Build two-way relationships and keep crucial information flowing back and forth.
Popular Jira Service Management integrations
Connect Jira Service Management and HubSpot
Sync client tickets and bugs from sales and support teams in Hubspot directly into Jira Service Management.
Connect Jira Service Management and GitHub
Seamlessly manage version control and issue tracking from one place with a two-way integration of Jira Service Management and GitHub.
Connect Jira Service Management and Trello
Escalate internal or external Jira Service Management requests, and better collaborate with non-technical teams in Trello.
Connect Jira Service Management and Teamwork
Use Jira Service Management to gather and coordinate IT requests originating from partners and stakeholders using Teamwork.
Unito syncs the following Jira Service Management Cloud fields
| Jira Service Management Cloud field |
One-way 
|
Two-way
|
|---|---|---|
|
Affected version
|
Supported | Supported |
|
Assignee
|
Supported | Supported |
|
Attachment
|
Supported | |
|
Reporter
|
Supported | Supported |
|
Comment
|
Supported | Supported |
|
Component
|
Supported | Supported |
|
Date picker (custom field)*
|
Supported | Supported |
|
Date time (custom field)*
|
Supported | Supported |
|
Description
|
Supported | Supported |
|
Due date
|
Supported | Supported |
|
Original estimated duration
|
Supported | |
|
Epic
|
Supported | Supported |
|
Fix version
|
Supported | Supported |
|
Float (custom field)*
|
Supported | Supported |
|
Issue number
|
Supported | |
|
Label
|
Supported | Supported |
|
Multiple checkbox (custom field)*
|
Supported | Supported |
|
Multiple select list (custom field)*
|
Supported | Supported |
|
Multiple user picker (custom field)*
|
Supported | Supported |
|
Priority
|
Supported | Supported |
|
Radio button (custom field)*
|
Supported | Supported |
|
Remaining estimated duration
|
Supported | Supported |
|
Resolution
|
Supported | Supported |
|
Single select list (custom field)*
|
Supported | Supported |
|
Sprint
|
Supported | Supported |
|
Sprint end date
|
Supported | |
|
Sprint start date
|
Supported | |
|
Status
|
Supported | Supported |
|
Subtask
|
Supported | Supported |
|
Issue type
|
Supported | Supported |
|
Text field (custom field)*
|
Supported | Supported |
|
Textarea (custom field)*
|
Supported | Supported |
|
Original time estimate
|
Supported | |
|
Time spent
|
Supported | |
|
Summary
|
Supported | Supported |
|
Link to issue
|
Supported | |
|
Url (custom field)*
|
Supported | Supported |
|
User picker (custom field)*
|
Supported | Supported |
"Unito is the force behind the scenes that makes everything work so you don’t have to think about it. It’s the thing that means that all the process and the development is logical, easy to understand, and reliable."
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An integration for every type of Jira user
Unito supports both Jira on-premise and Jira cloud, so you can build the workflows that make the most sense for your business. We also offer a distinct Jira integration.
Build your own unique Jira Service Management workflows with Unito
More information to help you get started
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Jira was one of the earliest Agile-based project management tools, and there’s a reason development teams have adopted it so readily.
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Case Study: Bridging the Gap Between Project Management and IT Ticketing
“Unito gives better visibility to executives and projects managers. It enables us to have more clarity in our reporting and enables collaboration between project teams.” – Chris Adams, IT Administrator at Hope International
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How to Build Your First Workflow With Unito
With Unito, you can optimize your workflows by integrating your tools. Learn how to build your first workflow from start to finish.
