Trusted by Fortune 500 companies and global brands
Real-time data sync with full control, no coding required
Build ticket escalation workflows in simple steps
Connect your tools, choose what to sync, and launch your flow. No engineering required.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between Jira Service Management and monday.com at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability tailored for cross-team collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- End-to-end encryption
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
Escalate Jira Service Management tickets into monday.com
When a Jira Service Management incident or request needs product attention, Unito creates a matching monday.com item on the right board. Status, assignees, and comments stay in sync both ways, so Support and Product never work from stale information.
Route incidents to the right board
Use rules on ticket status, priority, or labels to decide which Jira Service Management incidents flow into monday.com, landing each one in the correct board and group automatically.
Keep both sides updated in real time
As monday.com items progress, updates sync back to the original Jira Service Management tickets, so agents see status without leaving their tool.
Map fields your way
Match Jira Service Management ticket fields to monday.com columns field by field, including custom fields, and set the flow direction for each so both teams see the data that matters to them.
See how you can sync Jira Service Management and monday.com with Unito
Not sure how to map your workflows? Get a 30-min walkthrough with a specialist who knows your stack and builds your sync plan with you.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
About Jira Service Management
Jira Service Management is Atlassian's IT Service Management (ITSM) platform. IT, support, and operations teams use it to handle incidents, service requests, changes, and the knowledge and assets behind them.
Learn more about Unito's Jira Service Management integrations ↗About monday.com
Monday.com is a Work OS that lets teams build custom workflows for project management, CRM, marketing, software development, and more. Its visual boards and flexible columns adapt to how teams actually work.
Learn more about Unito's monday.com integrations ↗Frequently asked questions about Jira Service Management and monday.com
Yes. Unito’s two-way sync can create a monday.com item whenever a Jira Service Management ticket matches your rules. Updates then flow in both directions in real time, so the linked records stay consistent.
Yes. Unito syncs comments between Jira Service Management and monday.com, with control over public and private visibility so each team sees the notes intended for them.
Yes. Unito supports custom fields through each tool’s API. You map native and custom fields field by field and set the flow direction for each, so the right data lands on both sides.
Your team does, with no code required. Unito is built so non-technical owners on Support or Product can set up, adjust rules, and maintain the sync without engineering help.