4.5 on G2 
SOC 2 Type 2 How teams connect Jira Service Management and Zoho Projects
Pick the setup closest to yours. Any native or custom Jira Service Management work item type can feed Zoho Projects.
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Service requests
Items sync both ways between Jira Service Management and Zoho Projects
Tasks
Send service requests to business teams
When a service request is found in Jira Service Management, create a matching task in Zoho Projects and keep them in sync.
Status and due dates sync both ways, so the IT service desk sees on each request the date the business team set in Zoho Projects and tells the requester.
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Incidents
Items sync both ways between Jira Service Management and Zoho Projects
Tasks
Hand incident follow-up work to business teams
When an incident is found in Jira Service Management, create a matching task in Zoho Projects and keep them in sync.
Status and description sync both ways, so business teams read each incident's details in Zoho Projects and the IT service desk sees when follow-up is done.
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Changes
Items sync both ways between Jira Service Management and Zoho Projects
Tasks
Coordinate IT changes with business teams
When a change is found in Jira Service Management, create a matching task in Zoho Projects and keep them in sync.
Start dates and due dates sync both ways, so business teams see each IT change's window in their Zoho Projects plan and schedule their own tasks around it.
Trusted by Fortune 500 companies and global brands
Your Jira Service Management-Zoho Projects setup in simple steps
Our team works with you to configure your integration needs from start to finish, tailored to your business workflows. Once it's live, Unito keeps everything in sync automatically and your integration stays reliable, simple to adjust and effortless to maintain.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
Everything Unito syncs between Jira Service Management and Zoho Projects
Choose which tool creates new items and which way each field syncs, so Jira Service Management service requests can create Zoho Projects tasks while status and due dates update both ways. Set rules on field values to decide which service requests and tasks sync.
Jira Service Management
Supported object types
- Tasks
- Incidents
- Problems
- Changes
- Service requests
- + All native & custom work item types
Also syncs
Comments
Attachments
Subtasks
Dependencies
Hierarchies
Rich text
Supported fields
Two-way
- Summary
- Description
- Issue status
- Assignee
- Priority
- Due date
- Start date
- Issue type
- Request type
- Label
- Affected version
- Blocking
- Comment
- Component
- Environment
- Epic
- Fix version
- Resolution
- Security level
- Sprint
- Subtask
- Attachment
One-way (read only)
- Reporter
- Time spent
- Project name
- Sprint start date
- Work item key
- Original estimate
- Remaining estimate
- Space
- Sprint end date
- Created at
- Work item ID
- Link to work item
- Updated at
Supported Jira versions
Jira Cloud 
Jira Data Center 
Zoho Projects
Supported object types
- Tasks
Also syncs
- Rich text
Supported fields
Two-way
- Title
- Description
- Status
- Due date
- Start date
One-way (read only)
- Created at
- Link to task
- Updated at
Real-time data sync with full control, no coding required
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between Jira Service Management and Zoho Projects at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability tailored for cross-team collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
See how you can sync Jira Service Management and Zoho Projects with Unito
Book a demo and watch a live escalation flow from a Jira Service Management ticket into a Zoho Projects task, with updates syncing both ways.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
Frequently asked questions about Jira Service Management and Zoho Projects
Yes. With rule-based criteria, qualifying Jira Service Management requests, incidents, and tickets automatically create matching Zoho Projects tasks. From there, Unito keeps both items in sync two-way in real time.
Yes. Unito syncs comments between Jira Service Management and Zoho Projects bidirectionally, and gives you control over private and public visibility so internal notes and customer-facing updates land where they should.
Yes. Unito maps native and custom fields between Jira Service Management and Zoho Projects, with custom-field support via API. You define which fields connect and the flow direction for each one.
Unito is fully no-code, so Support or Product team members can own the sync without engineering help. You build and adjust rules, mappings, and flow direction yourself, with no scripting to maintain.
About Jira Service Management
Jira Service Management is Atlassian's IT Service Management (ITSM) platform. IT, support, and operations teams use it to handle incidents, service requests, changes, and the knowledge and assets behind them.
Learn more about Unito's Jira Service Management integrations ↗About Zoho Projects
Zoho Projects provides users with the tools necessary for successful collaboration within one easy-to-use interface including task tracking tools, document management capabilities, time tracking modules, custom reporting options and Gantt charts.
Learn more about Unito's Zoho Projects integrations ↗