Trusted by Fortune 500 companies and global brands
Real-time data sync with full control, no coding required
Build ticket escalation workflows in simple steps
Connect your tools, choose what to sync, and launch your flow. No engineering needed.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between Azure DevOps and Jira Service Management at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability built for collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- End-to-end encryption
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
Escalate Jira Service Management tickets into Azure DevOps
When Support hits a bug or blocker, escalate Jira Service Management requests and incidents straight into Azure DevOps as work items. Engineers track them on boards while updates flow back to the ticket, so Support always sees current status.
Auto-create work items from tickets
Set rules so qualifying Jira Service Management incidents and requests instantly become Azure DevOps work items on the right board, routed to the team that owns the fix.
Keep status in sync both ways
As engineers progress work items in Azure DevOps, status, fields, and comments sync back to the Jira Service Management ticket live.
Protect internal notes
Sync the context engineers need while controlling comment visibility, so internal Azure DevOps discussion stays private and only the right notes reach the Jira Service Management requester.
See how you can sync Azure DevOps and Jira Service Management with Unito
Book time with an integration expert who can help solve your specific workflow integration challenges.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
About Azure DevOps
Azure DevOps is Microsoft's end-to-end developer platform, offering tools for planning, developing, delivering, and operating software. It supports Agile, Scrum, and CMMI processes with built-in boards, pipelines, repos, and test plans.
Learn more about Unito's Azure DevOps integrations ↗About Jira Service Management
Jira Service Management is Atlassian's IT Service Management (ITSM) platform. IT, support, and operations teams use it to handle incidents, service requests, changes, and the knowledge and assets behind them.
Learn more about Unito's Jira Service Management integrations ↗Frequently asked questions about Azure DevOps and Jira Service Management
Yes. Set rule-based criteria so qualifying Jira Service Management requests and incidents automatically create matching Azure DevOps work items, then sync changes two ways to keep both sides current.
Yes. Unito syncs comments across tools and lets you control private versus public visibility, so internal Azure DevOps notes stay internal while the right updates reach the Jira Service Management ticket.
Yes. Map native and custom fields between Azure DevOps and Jira Service Management, setting flow direction per field. Unito supports custom fields through each tool’s API, with no scripting required.
Your team does, with no code. Anyone can build, adjust, and own Unito flows between Azure DevOps and Jira Service Management through the interface, so there’s no scripting or dev-led upkeep to maintain them.