4.5 on G2 
SOC 2 Type 2 How teams connect ClickUp and Jira Service Management
Pick the setup closest to yours. Each one works with any native or custom Jira Service Management work item type.
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Tasks
Items sync both ways between ClickUp and Jira Service Management
Service requests
Send service requests to business teams
When a service request is found in Jira Service Management, create a matching task in ClickUp and keep them in sync.
Status, comments and due dates stay in sync, so the IT service desk can give each requester the date the business team set in ClickUp.
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Tasks
Items sync both ways between ClickUp and Jira Service Management
Incidents
Hand incident follow-up work to business teams
When an incident is found in Jira Service Management, create a matching task in ClickUp and keep them in sync.
Status, priority and assignee stay in sync, so agents see on each Jira Service Management incident who owns the follow-up in ClickUp and when it's done.
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Tasks
Items sync both ways between ClickUp and Jira Service Management
Changes
Coordinate IT changes with business teams
When a change is found in Jira Service Management, create a matching task in ClickUp and keep them in sync.
Status, due dates and description stay in sync, so business teams know from ClickUp what each IT change touches and when it goes live.
Trusted by Fortune 500 companies and global brands
Build ticket escalation flows in simple steps
Connect your tools, choose what to sync, and launch your flow. No engineering required.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
Everything Unito syncs between ClickUp and Jira Service Management
Choose which tool creates new items and which way each field syncs, so Jira Service Management service requests can create ClickUp tasks while status, comments and due dates update both ways. Set rules on field values to decide which service requests and tasks sync.
ClickUp
Supported object types
- Tasks
Also syncs
Comments
Attachments
Subtasks
Supported fields
Two-way
- Task name
- Description
- Status
- Assignee
- Priority
- Due date
- Start date
- Tag
- Comment
- Subtask
- Attachment
One-way (read only)
- List name
- Link to task
- Task ID
Jira Service Management
Supported object types
- Tasks
- Incidents
- Problems
- Changes
- Service requests
- + All native & custom work item types
Also syncs
- Comments
- Attachments
- Subtasks
Dependencies
Hierarchies
Rich text
Supported fields
Two-way
- Summary
- Description
- Issue status
- Assignee
- Priority
- Due date
- Start date
- Issue type
- Request type
- Label
- Affected version
- Blocking
- Comment
- Component
- Environment
- Epic
- Fix version
- Resolution
- Security level
- Sprint
- Subtask
- Attachment
One-way (read only)
- Reporter
- Time spent
- Project name
- Sprint start date
- Work item key
- Original estimate
- Remaining estimate
- Space
- Sprint end date
- Created at
- Work item ID
- Link to work item
- Updated at
Supported Jira versions
Jira Cloud 
Jira Data Center Real-time data sync with full control, no coding required
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between ClickUp and Jira Service Management at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability tailored for cross-team collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
-
"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
-
"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
-
"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
See how you can sync ClickUp and Jira Service Management with Unito
Book a demo and watch a live escalation flow move Jira Service Management tickets into ClickUp, with updates syncing both ways in real time.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
Frequently asked questions about ClickUp and Jira Service Management
Yes. Unito’s two-way sync creates a matching ClickUp task whenever a Jira Service Management ticket meets your rule criteria, and keeps both items aligned as they change. No manual re-entry is needed.
Yes. Unito syncs comments between ClickUp and Jira Service Management, and you control public versus private visibility so internal notes stay internal while shared updates reach both sides.
Yes. Unito maps native and custom fields between ClickUp and Jira Service Management through their APIs, and you set the flow direction for each field so the right data lands on both sides.
No coding is required. Unito is fully no-code, so Support or Product owners can build, adjust, and maintain the ClickUp and Jira Service Management sync themselves without dev involvement.
About ClickUp
ClickUp is an all-in-one productivity platform that consolidates tasks, docs, goals, and time tracking into a single workspace. Teams use it as a flexible work management system that adapts to engineering, marketing, operations, and more.
Learn more about Unito's ClickUp integrations ↗Popular Tool Pairings
About Jira Service Management
Jira Service Management is Atlassian's IT Service Management (ITSM) platform. IT, support, and operations teams use it to handle incidents, service requests, changes, and the knowledge and assets behind them.
Learn more about Unito's Jira Service Management integrations ↗