GitHub Jira Service Management Integration

Keep GitHub and Jira Service Management in sync with Unito

Unito integrations are quick to set up, easy to configure, and require zero code.

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Sync GitHub and Jira Service Management in minutes

When an issue is found in GitHub, create an issue in Jira Service Management and keep both in sync.

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When an issue is found in Jira Service Management, create an issue in GitHub and keep both in sync.

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Integrate GitHub + Jira Service Management with powerful features

Live sync

Receive new data and updates from your tools in real-time.

Rules

Use flexible rules to determine what gets synced between tools.

Historical data

Choose to sync data going back weeks, months and even years with one click.

2-way

Share data back and forth between tools-without risk of duplicates or an infinite loop.

Field mapping

Link related fields between tools, including comments, assignees, and attachments.

Enterprise security

Unito is SOC 2 Type 2 certified with strict security measures to protect customer data.

About GitHub

GitHub is the world's largest developer platform, hosting code repositories for individual developers and enterprise engineering teams. Beyond version control, GitHub Issues and Projects help teams plan, track, and ship software in one place.

Learn more about Unito's GitHub integrations

Popular Tool Pairings

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Asana - GitHub Integration

Sync updates in real-time between GitHub and Asana.
Logo of Unito's Jira integration.

Jira - GitHub Integration

Sync updates in real-time between GitHub and Jira.
Logo of Unito's ClickUp integration.

ClickUp - GitHub Integration

Sync updates in real-time between GitHub and ClickUp.

About Jira Service Management

Jira Service Management is Atlassian's IT Service Management (ITSM) platform. IT, support, and operations teams use it to handle incidents, service requests, changes, and the knowledge and assets behind them.

Learn more about Unito's Jira Service Management integrations

Popular Tool Pairings

Logo of Unito's Asana integration.

Asana - Jira Service Management Integration

Sync updates in real-time between Jira Service Management and Asana.
Logo of Unito's HubSpot integration.

HubSpot - Jira Service Management Integration

Sync updates in real-time between Jira Service Management and HubSpot.
Logo of Unito's Azure DevOps integration.

Azure DevOps - Jira Service Management Integration

Sync updates in real-time between Jira Service Management and Azure DevOps.
GITHUB AND JIRA SERVICE MANAGEMENT INTEGRATION

Sync anything between GitHub and Jira Service Management

Unito's real-time, two-way sync links Jira Service Management and GitHub with enterprise-grade security, full control, and zero coding.

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Trusted by Fortune 500 companies and global brands

Real-time data sync with full control, no coding required

Custom sync rules

Use intuitive rules (conditions or filters) to determine exactly what data to sync, such as ticket status, assignee, labels, and more.

Deep field configurability

Configure your data flow field by field. Map any native or custom fields and define flow direction for each.

Full relationship support

Sync hierarchies and related items across tools, keeping linked objects, dependencies, and parent-child relationships fully intact.

Historical data sync

Your sync doesn't rely on live triggers. Unito rules apply to any object in your tools and can also include historical data.

Comment & attachment support

Sync comments across tools with control over private and public visibility, and sync attachments for full visibility.

Live data transformation

Transform data in real time with transformers to combine fields, convert HTML to text, extract values, or apply custom string logic through JSON settings.

Build ticket escalation workflows in simple steps

Connect your tools, choose what to sync, and launch your flow. No engineering required.

1

Connect your tools

2

Define how data flows

WHEN a ticket is in Jira Service Management
WHERE label equals Push to Product
THEN create matching task in GitHub
AND keep them in sync
Add a new action
3

Set flow conditions

Ticket title Task title
Due date Due date
Comments Comments
Map automatically
4

Review how fields map across tools

See how teams succeed with Unito

See all case studies

Enterprise-grade sync without the complexity

Unlike iPaaS tools, Unito handles data workflows between Jira Service Management and GitHub at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability tailored for cross-team collaboration between Support and Product teams.

Abstracted complexity

Connect Jira Service Management and GitHub with an intuitive, out-of-the-box solution that allows for full configurability of your integration. Unito doesn't require custom logic, scripting, or dev-led setup.
Abstracted complexity

Lower total cost of ownership

Most iPaaS tools drive up cost with long rollouts and heavy upkeep. Unito lowers TCO with fast time to value, and no specialized headcount to maintain or scale integrations.
Lower total cost of ownership

Scalability and resilience

Maintain real-time data consistency across datasets of any size. Unito's auto-scaling, intelligent API throttling and automatic recovery ensure uptime even during peak loads and tool downtimes.
125K work items
in sync
600K500K400K300K200K100K0
W1 W2 W3 W4 W5 W6
IT incident escalation 22K items in sync
Change management coordination 17K items in sync
Service request fulfillment 10K items in sync
Abstracted complexity
Lower total cost of ownership
125K work items
in sync
600K500K400K300K200K100K0
W1 W2 W3 W4 W5 W6
IT incident escalation 22K items in sync
Change management coordination 17K items in sync
Service request fulfillment 10K items in sync

Enterprise-grade control and reliability

Unito is designed to meet the highest standards of security and performance.

SOC 2 Type 2 certified

GDPR and CCPA compliant

  • SSO
  • Secure from end to end
  • Access controls and flow permissions
  • Centralized monitoring tools
  • No data stored by Unito

Escalate Jira Service Management tickets straight into GitHub

When a support incident needs engineering, your team turns a Jira Service Management ticket into a GitHub issue without leaving their tool. As developers push commits and close the issue, status and comments flow back to the original ticket in real time.

Auto-create GitHub issues from tickets

Every qualifying Jira Service Management incident or request spins up a matching GitHub issue automatically, so engineering picks up the work with full context and support never re-keys a thing.

Keep status and comments in sync both ways

Updates on a GitHub issue sync back to the Jira Service Management ticket, and replies from support reach developers — no status-chasing across tools.

Control what crosses over

Rule-based filters decide which tickets escalate and which fields map to each GitHub issue. Keep internal support notes private while the engineering-relevant details flow through cleanly.

See how you can sync GitHub and Jira Service Management with Unito

Book a demo and watch a Jira Service Management ticket become a live, two-way GitHub issue — escalations resolved without the manual handoffs.

What to expect

  • A 15-30 min call to assess your workflow and integration needs
  • A solutions overview of Unito’s sync platform
  • Hands-on help to get started and support your evaluation

About GitHub

GitHub is the world's largest developer platform, hosting code repositories for individual developers and enterprise engineering teams. Beyond version control, GitHub Issues and Projects help teams plan, track, and ship software in one place.

Learn more about Unito's GitHub integrations ↗

Popular Tool Pairings

Integrate GitHub with Asana

Integrate GitHub with Jira

Integrate GitHub with ClickUp

About Jira Service Management

Jira Service Management is Atlassian's IT Service Management (ITSM) platform. IT, support, and operations teams use it to handle incidents, service requests, changes, and the knowledge and assets behind them.

Learn more about Unito's Jira Service Management integrations ↗

Popular Tool Pairings

Integrate Jira Service Management with Asana

Integrate Jira Service Management with HubSpot

Integrate Jira Service Management with Azure DevOps

Frequently asked questions about GitHub and Jira Service Management

Can a new Jira Service Management ticket automatically create a GitHub issue?

Yes. Unito’s two-way sync can create a GitHub issue whenever a Jira Service Management ticket meets your rules, then keep both in sync as status, fields, and comments change on either side.

Do comments and notes stay visible across both tools?

Yes. Unito syncs comments between Jira Service Management and GitHub and gives you control over private versus public visibility, so internal support notes stay internal while shared context reaches developers.

Does Unito support custom fields on both sides?

Yes. Unito maps native and custom fields field by field, with support for custom fields exposed through each tool’s API, and lets you set the flow direction for each mapping.

Who maintains the integration — do we need engineers?

No. Unito is no-code, so support or product owners can build and adjust the Jira Service Management and GitHub flow themselves. No scripting or dev-led upkeep is required to maintain it.