4.5 on G2 
SOC 2 Type 2 How teams connect GitHub and Jira Service Management
Pick the setup closest to yours. Each one works with any Jira Service Management work item type, custom ones included.
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Issues
Items sync both ways between GitHub and Jira Service Management
Incidents
Escalate incidents to engineering
When an incident is found in Jira Service Management, create a matching issue in GitHub and keep them in sync.
Status and comments sync both ways, so the IT service desk follows the fix on the Jira Service Management incident until engineers close the GitHub issue.
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Issues
Items sync both ways between GitHub and Jira Service Management
Problems
Send root-cause work to engineering
When a problem is found in Jira Service Management, create a matching issue in GitHub and keep them in sync.
Assignee and description sync both ways, so engineers get the problem's full write-up in GitHub and IT sees on the problem who picked up the fix.
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Issues
Items sync both ways between GitHub and Jira Service Management
Changes
Route change requests to engineering for review
When a change is found in Jira Service Management, create a matching issue in GitHub and keep them in sync.
Description and comments sync both ways, so engineers review each change from a GitHub issue and their feedback lands on the Jira Service Management change.
Trusted by Fortune 500 companies and global brands
Build ticket escalation workflows in simple steps
Connect your tools, choose what to sync, and launch your flow. No engineering required.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
Everything Unito syncs between GitHub and Jira Service Management
Choose which tool creates new items and which way each field syncs, so Jira Service Management incidents can create GitHub issues while status and comments update both ways. Set rules on field values to decide which incidents and issues sync.
GitHub
Supported object types
- Issues
- Pull requests
Also syncs
Comments
Supported fields
Two-way
- Title
- Description
- Status
- Assignee
- Label
- Comment
One-way (read only)
- Milestone due date
- Repository name
- Issue type
- Issue number
- Milestone
- Opened by
- Created at
- Issue ID
- Link to issue
- Updated at
Supported GitHub versions
Jira Service Management
Supported object types
- Tasks
- Incidents
- Problems
- Changes
- Service requests
- + All native & custom work item types
Also syncs
- Comments
Attachments
Subtasks
Dependencies
Hierarchies
Rich text
Supported fields
Two-way
- Summary
- Description
- Issue status
- Assignee
- Priority
- Due date
- Start date
- Issue type
- Request type
- Label
- Affected version
- Blocking
- Comment
- Component
- Environment
- Epic
- Fix version
- Resolution
- Security level
- Sprint
- Subtask
- Attachment
One-way (read only)
- Reporter
- Time spent
- Project name
- Sprint start date
- Work item key
- Original estimate
- Remaining estimate
- Space
- Sprint end date
- Created at
- Work item ID
- Link to work item
- Updated at
Supported Jira versions
Jira Cloud 
Jira Data Center Real-time data sync with full control, no coding required
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between Jira Service Management and GitHub at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability tailored for cross-team collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
-
"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
-
"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
-
"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
See how you can sync GitHub and Jira Service Management with Unito
Book a demo and watch a Jira Service Management ticket become a live, two-way GitHub issue — escalations resolved without the manual handoffs.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
Frequently asked questions about GitHub and Jira Service Management
Yes. Unito’s two-way sync can create a GitHub issue whenever a Jira Service Management ticket meets your rules, then keep both in sync as status, fields, and comments change on either side.
Yes. Unito syncs comments between Jira Service Management and GitHub and gives you control over private versus public visibility, so internal support notes stay internal while shared context reaches developers.
Yes. Unito maps native and custom fields field by field, with support for custom fields exposed through each tool’s API, and lets you set the flow direction for each mapping.
No. Unito is no-code, so support or product owners can build and adjust the Jira Service Management and GitHub flow themselves. No scripting or dev-led upkeep is required to maintain it.
About GitHub
GitHub is the world's largest developer platform, hosting code repositories for individual developers and enterprise engineering teams. Beyond version control, GitHub Issues and Projects help teams plan, track, and ship software in one place.
Learn more about Unito's GitHub integrations ↗Popular Tool Pairings
About Jira Service Management
Jira Service Management is Atlassian's IT Service Management (ITSM) platform. IT, support, and operations teams use it to handle incidents, service requests, changes, and the knowledge and assets behind them.
Learn more about Unito's Jira Service Management integrations ↗