4.5 on G2 
SOC 2 Type 2 How teams connect Freshservice and Trello
Pick the setup closest to yours. Each one turns a Freshservice ticket or service request into a Trello card.
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Service requests
Items sync both ways between Freshservice and Trello
Cards
Send service requests to business teams
When a service request is found in Freshservice, create a matching card in Trello and keep them in sync.
Comments and description sync both ways, so business teams work each request from a Trello card and agents see their updates in Freshservice.
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Tickets
Items sync both ways between Freshservice and Trello
Cards
Hand incident follow-up work to business teams
When a ticket is found in Freshservice, create a matching card in Trello and keep them in sync.
Comments and attachments sync both ways, so business teams get the incident's files on a Trello card and agents read follow-up notes on the Freshservice ticket.
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Service requests
Items sync both ways between Freshservice and Trello
Cards
Coordinate IT changes with business teams
When a service request is found in Freshservice, create a matching card in Trello and keep them in sync.
Description, attachments and labels sync both ways, so business teams spot each IT change by label on their Trello board, with its plan and files on the card.
Trusted by Fortune 500 companies and global brands
Build ticket escalation workflows in simple steps
Connect your tools, choose what to sync, and launch your flow. No engineering required.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
Everything Unito syncs between Freshservice and Trello
Choose which tool creates new items and which way each field syncs, so Freshservice service requests can create Trello cards while comments and description update both ways. Set rules on field values to decide which service requests and cards sync.
Freshservice
Supported object types
- Tickets
- Service requests
Also syncs
Comments
Attachments
Rich text
Supported fields
Two-way
- Subject
- Description
- Status
- Priority
- Agent
- Tags
- Agent group
- CC emails
- Due by
- First response due by
- Is escalated
- Reply CC emails
- Requested for
- Requester
- Resolution notes
- Spam
- To emails
- Workspace
Trello
Supported object types
- Cards
- Checklists
Also syncs
- Comments
- Attachments
Subtasks
Supported fields
Two-way
- Title
- Description
- Status
- Due date
- Due date checkbox
- Start date
- Label
- Attachment
- Checklist
- Checklist item completion
- Comment
- List
- Member
One-way (read only)
- Board name
- Creator
- Link to card
- Updated at
Real-time data sync with full control, no coding required
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between Freshservice and Trello at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability tailored for cross-team collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
See how you can sync Freshservice and Trello with Unito
Book a demo and watch a Freshservice ticket become a live, two-way Trello card in minutes — no scripting, no copy-paste between teams.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
Frequently asked questions about Freshservice and Trello
Yes. With Unito’s rule-based two-way sync, any Freshservice ticket that matches your criteria automatically creates a card on the Trello board and list you choose. Later updates flow both ways to keep the ticket and card aligned.
Yes. Unito syncs comments across both tools and gives you control over private versus public visibility, so internal notes stay internal while shared updates reach the linked Freshservice ticket and Trello card.
Yes. Unito maps native and custom fields supported through each tool’s API, and you set the flow direction for each one. Priorities, due dates, and assignees move between Freshservice tickets and Trello cards exactly as you define.
You do, no developers needed. Unito is fully no-code, so Support or Product owners can build, adjust, and own the Freshservice-Trello flow themselves and change what syncs anytime without scripting or engineering help.
About Freshservice
Freshservice is a cloud-based IT service management platform from Freshworks. Designed for IT teams of any size, it streamlines incident, problem, change, and asset management with an intuitive interface.
Learn more about Unito's Freshservice integrations ↗About Trello
Trello is a task management application designed to make it easier for teams to organize their work in one place. It allows users to create boards with cards containing tasks or objectives which can be organized into columns or lists depending on their project’s needs.
Learn more about Unito's Trello integrations ↗