4.5 on G2 
SOC 2 Type 2 How teams connect Freshservice and Jira Data Center
Pick the setup closest to yours. Each one works with any native or custom work item type in Jira Data Center.
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Tickets
Items sync both ways between Freshservice and Jira Data Center
Bugs
Escalate incidents to engineering
When a ticket is found in Freshservice, create a matching bug in Jira Data Center and keep them in sync.
Status, priority and comments stay in sync, so the IT service desk follows the fix from the Freshservice ticket while engineers work it in Jira Data Center.
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Tickets
Items sync both ways between Freshservice and Jira Data Center
Stories
Send root-cause work to engineering
When a ticket is found in Freshservice, create a matching story in Jira Data Center and keep them in sync.
Status and description stay in sync, so the IT service desk sees in Freshservice when engineering starts and ships the permanent fix in Jira Data Center.
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Service requests
Items sync both ways between Freshservice and Jira Data Center
Tasks
Route change requests to engineering for review
When a service request is found in Freshservice, create a matching task in Jira Data Center and keep them in sync.
Description and comments sync both ways, so engineers review each requested change in Jira Data Center and IT sees their questions on the service request.
Trusted by Fortune 500 companies and global brands
Your Freshservice-Jira Data Center setup in simple steps
Our team works with you to configure your integration needs from start to finish, tailored to your business workflows. Once it's live, Unito keeps everything in sync automatically and your integration stays reliable, simple to adjust and effortless to maintain.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
Everything Unito syncs between Freshservice and Jira Data Center
Choose which tool creates new items and which way each field syncs, so Freshservice tickets can create Jira Data Center bugs while status, priority and comments update both ways. Set rules on field values to decide which tickets and bugs sync.
Freshservice
Supported object types
- Tickets
- Service requests
Also syncs
Comments
Attachments
Rich text
Supported fields
Two-way
- Subject
- Description
- Status
- Priority
- Agent
- Tags
- Agent group
- CC emails
- Due by
- First response due by
- Is escalated
- Reply CC emails
- Requested for
- Requester
- Resolution notes
- Spam
- To emails
- Workspace
Jira Data Center
Supported object types
- Tasks
- Sub-tasks
- Epics
- Stories
- Bugs
- + All native & custom work item types
Also syncs
- Comments
- Attachments
Subtasks- Rich text
Supported fields
Two-way
- Summary
- Description
- Issue status
- Assignee
- Priority
- Due date
- Issue type
- Label
- Affected version
- Comment
- Component
- Epic
- Resolution
- Security level
- Sprint
- Story points
- Subtask
- Time spent
- Attachment
One-way (read only)
- Reporter
- Fix version
- Project name
- Sprint start date
- Issue number
- Original time estimate
- Remaining estimate
- Sprint end date
- Link to issue
Supported Jira versions
Jira Cloud 
Jira Service Management Real-time data sync with full control, no coding required
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito manages data workflows between Freshservice and Jira Data Center at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability built for cross-team collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
-
"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
-
"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
-
"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
See how you can sync Freshservice and Jira Data Center with Unito
Book a demo and watch Freshservice tickets escalate into Jira Data Center work items, with updates syncing back live across both teams.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
Frequently asked questions about Freshservice and Jira Data Center
Yes. With rule-based criteria, Unito can automatically create a Jira Data Center work item whenever a matching Freshservice ticket appears, then keep both in two-way sync so changes on either side stay aligned.
Yes. Unito syncs comments two-way between the two tools and gives you control over private and public visibility, so internal notes stay internal while shared updates reach the right people.
Yes. Unito maps native and custom fields between the two tools, including custom fields exposed through each tool’s API, and lets you set the flow direction for each field.
No. Unito is fully no-code, so a Support or Product owner can build and adjust the sync without scripting or dev help. Rules, field mapping, and visibility are all managed in the interface.
About Freshservice
Freshservice is a cloud-based IT service management platform from Freshworks. Designed for IT teams of any size, it streamlines incident, problem, change, and asset management with an intuitive interface.
Learn more about Unito's Freshservice integrations ↗About Jira Data Center
Jira Data Center is a self-managed deployment option for Atlassian designed for large enterprise organizations with complex, mission-critical needs. It offers high availability, scalability, and enhanced administrative control to support massive teams.
Learn more about Unito's Jira Data Center integrations ↗