Freshservice Jira Data Center Integration

Keep Freshservice and Jira Data Center in sync with Unito

Unito integrations are quick to set up, easy to configure, and require zero code.

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Integrate Freshservice + Jira Data Center with powerful features

Live sync

Receive new data and updates from your tools in real-time.

Rules

Use flexible rules to determine what gets synced between tools.

Historical data

Choose to sync data going back weeks, months and even years with one click.

2-way

Share data back and forth between tools-without risk of duplicates or an infinite loop.

Field mapping

Link related fields between tools, including comments, assignees, and attachments.

Enterprise security

Unito is SOC 2 Type 2 certified with strict security measures to protect customer data.

About Freshservice

Freshservice is a cloud-based IT service management platform from Freshworks. Designed for IT teams of any size, it streamlines incident, problem, change, and asset management with an intuitive interface.

Learn more about Unito's Freshservice integrations

Popular Tool Pairings

Logo of Unito's Jira integration.

Jira - Freshservice Integration

Sync updates in real-time between Freshservice and Jira.
Logo of Unito's Azure DevOps integration.

Azure DevOps - Freshservice Integration

Sync updates in real-time between Freshservice and Azure DevOps.
Logo of Unito's Salesforce integration.

Salesforce - Freshservice Integration

Sync updates in real-time between Freshservice and Salesforce.

About Jira Data Center

Jira Data Center is a self-managed deployment option for Atlassian designed for large enterprise organizations with complex, mission-critical needs. It offers high availability, scalability, and enhanced administrative control to support massive teams.

Learn more about Unito's Jira Data Center integrations

Popular Tool Pairings

Logo of Unito's Asana integration.

Asana - Jira Data Center Integration

Sync updates in real-time between Jira Data Center and Asana.
Logo of Unito's ServiceNow integration.

ServiceNow - Jira Data Center Integration

Sync updates in real-time between Jira Data Center and ServiceNow.
Logo of Unito's Azure DevOps integration.

Azure DevOps - Jira Data Center Integration

Sync updates in real-time between Jira Data Center and Azure DevOps.
FRESHSERVICE AND JIRA DATA CENTER INTEGRATION

Sync anything between Freshservice and Jira Data Center

Unito's real-time, two-way sync links Freshservice and Jira Data Center with enterprise-grade security, full control, and zero coding.

What to expect

  • A 15-30 min call to assess your workflow and integration needs
  • A solutions overview of Unito’s sync platform
  • Hands-on help to get started and support your evaluation

Trusted by Fortune 500 companies and global brands

Two-way sync between Freshservice and Jira Data Center

Sync any ticket, work item, attribute, and relationship bidirectionally and in real time, tailored to your workflows.

Freshservice

Supported work item types

Service Requests Tickets Service Items Agents Requesters Agent Groups

Supported field types

String fields Date fields Boolean fields Enums Dependency fields Reference fields Attachments Comments Full custom field support

Jira Data Center

Supported issue types

Epics Stories Tasks Bugs Subtasks + All additional native or custom Issues

Supported field types

String fields Number fields Date fields User fields Single select fields Multi select fields Radio buttons Comments Attachments Labels Full custom field support

Supported Jira versions

Jira Jira Server Jira Data Center Jira Service Management

Real-time data sync with full control, no coding required

Custom sync rules

Use intuitive rules (conditions or filters) to determine exactly what data to sync, such as ticket status, assignee, labels, and more.

Deep field configurability

Configure your data flow field by field. Map any native or custom fields and define flow direction for each.

Full relationship support

Sync hierarchies and related items across tools, keeping linked objects, dependencies, and parent-child relationships fully intact.

Historical data sync

Your sync doesn't rely on live triggers. Unito rules apply to any object in your tools and can also include historical data.

Comment & attachment support

Sync comments across tools with control over private and public visibility, and sync attachments for full visibility.

Live data transformation

Transform data in real time with transformers to combine fields, convert HTML to text, extract values, or apply custom string logic through JSON settings.

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See how teams succeed with Unito

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Enterprise-grade sync without the complexity

Unlike iPaaS tools, Unito manages data workflows between Freshservice and Jira Data Center at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability built for cross-team collaboration between Support and Product teams.

Abstracted complexity

Connect Freshservice and Jira Data Center with an intuitive, out-of-the-box solution that allows for full configurability of your integration. Unito doesn't require custom logic, scripting, or dev-led setup.
Abstracted complexity

Lower total cost of ownership

Most iPaaS tools drive up cost with long rollouts and heavy upkeep. Unito lowers TCO with fast time to value, and no specialized headcount to maintain or scale integrations.
Lower total cost of ownership

Scalability and resilience

Maintain real-time data consistency across datasets of any size. Unito's auto-scaling, intelligent API throttling and automatic recovery ensure uptime even during peak loads and tool downtimes.
125K work items
in sync
600K500K400K300K200K100K0
W1 W2 W3 W4 W5 W6
IT incident escalation 22K items in sync
Change management coordination 17K items in sync
Service request fulfillment 10K items in sync
Abstracted complexity
Lower total cost of ownership
125K work items
in sync
600K500K400K300K200K100K0
W1 W2 W3 W4 W5 W6
IT incident escalation 22K items in sync
Change management coordination 17K items in sync
Service request fulfillment 10K items in sync

Enterprise-grade control and reliability

Unito is designed to meet the highest standards of security and performance.

SOC 2 Type 2 certified

GDPR and CCPA compliant

  • SSO
  • Secure from end to end
  • Access controls and flow permissions
  • Centralized monitoring tools
  • No data stored by Unito

Escalate Freshservice tickets to Jira Data Center, instantly

When a Freshservice incident needs engineering, escalate it into Jira Data Center as a work item without rekeying. Updates on the work item, epic, or sprint sync back to the original ticket in real time, so Support always sees where the fix stands.

Schedule your free demo

No more manual ticket handoffs

Route qualified Freshservice tickets and service requests into Jira Data Center automatically. Engineers get the full context as a work item, and nothing gets retyped or lost between the two tools.

Status and progress flow both ways

As a Jira Data Center work item moves through a sprint, its status syncs back to the linked Freshservice ticket, keeping agents and customers informed.

Built for Support and Dev

Support keeps owning the customer conversation in Freshservice while engineers stay in Jira Data Center. Each team works in its own tool, and Unito keeps the shared tickets and work items aligned in real time.

See how you can sync Freshservice and Jira Data Center with Unito

Book a demo and watch Freshservice tickets escalate into Jira Data Center work items, with updates syncing back live across both teams.

What to expect

  • A 15-30 min call to assess your workflow and integration needs
  • A solutions overview of Unito’s sync platform
  • Hands-on help to get started and support your evaluation

About Freshservice

Freshservice is a cloud-based IT service management platform from Freshworks. Designed for IT teams of any size, it streamlines incident, problem, change, and asset management with an intuitive interface.

Learn more about Unito's Freshservice integrations ↗

Popular Tool Pairings

Integrate Freshservice with Jira

Integrate Freshservice with Azure DevOps

Integrate Freshservice with Salesforce

About Jira Data Center

Jira Data Center is a self-managed deployment option for Atlassian designed for large enterprise organizations with complex, mission-critical needs. It offers high availability, scalability, and enhanced administrative control to support massive teams.

Learn more about Unito's Jira Data Center integrations ↗

Popular Tool Pairings

Integrate Jira Data Center with Asana

Integrate Jira Data Center with ServiceNow

Integrate Jira Data Center with Azure DevOps

Frequently asked questions about Freshservice and Jira Data Center

Can a new Freshservice ticket automatically create a work item in Jira Data Center?

Yes. With rule-based criteria, Unito can automatically create a Jira Data Center work item whenever a matching Freshservice ticket appears, then keep both in two-way sync so changes on either side stay aligned.

Do comments and notes stay in sync between Freshservice and Jira Data Center?

Yes. Unito syncs comments two-way between the two tools and gives you control over private and public visibility, so internal notes stay internal while shared updates reach the right people.

Does Unito support custom fields between Freshservice and Jira Data Center?

Yes. Unito maps native and custom fields between the two tools, including custom fields exposed through each tool’s API, and lets you set the flow direction for each field.

Do I need engineers to maintain the Freshservice and Jira Data Center sync?

No. Unito is fully no-code, so a Support or Product owner can build and adjust the sync without scripting or dev help. Rules, field mapping, and visibility are all managed in the interface.