Salesforce Case Management – Best Practices from A Service Cloud Consultant
Urgency is the name of the game when it comes to Salesforce case management in Service Cloud. The initial response time to a customer’s problem is the most crucial factor, often making the difference between […]
What is IT Service Management (ITSM)?
IT service management (ITSM) refers to the practical services, routines, and software owned by a modern IT department. Here’s what that looks like in 2024.
How To Set Up a No-Code ServiceNow-Smartsheet Integration
Here’s how to configure a no-code 2-way flow that turns ServiceNow records or incidents into Smartsheet rows and back with real-time updates.
How to Securely Sync ServiceNow Incidents with Google Sheets
This guide will show you how to connect a ServiceNow instance to Google Sheets so you can sync records and spreadsheet rows with a no-code, yet fully configurable workflow. In this tutorial, we’ll demonstrate an […]
An Overview of IT Service Management (ITSM) in ServiceNow
Understand the key ServiceNow ITSM modules and how they can transform your IT operations. We cover everything from DevOps to service catalogs.
How To Set Up a No-Code monday.com-Servicenow Integration
In this walkthrough, you’ll learn how to sync ServiceNow incidents and monday.com tasks with automated 2-way updates.
How to Sync Tickets between Jira Service Management and Jira Cloud Automatically
It’s easy to sync issues between Jira Software and Jira Service Management with Unito’s no-code, automated 2-way workflow.
eBook: 6 Risks Facing Marketing and IT in 2024
In this eBook, you’ll find interviews with 15 senior executives from marketing and IT backgrounds on how to align teams on shared business goals.