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ServiceNow two-way connector

Two-way sync between ServiceNow and everything else.

Unito connects ServiceNow with 60+ tools through secure, enterprise-grade, no-code integrations. Sync incidents, changes, service requests, and more - both ways.

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Experience two-way sync for ServiceNow

Connect ServiceNow to your tools with secure, real-time syncing - built for enterprise scale.

Our process involved manually creating Jira stories from each of the incidents in ServiceNow. Now Unito creates the Jira issue for us, maps the right fields, and allows automations to trigger properly.

Christian Matzer , IT Infrastructure & Integrations Project Manager @ Seko Logistics

True two-way live sync, out of the box

Replace complex automations with a single, flexible sync that keeps work consistent - no missed updates, no duplicates.

Fully configurable, no coding required

Define what syncs with an intuitive platform. Use simple rules and field mappings for full control.

Scale and extend based on your needs

Connect ServiceNow with 60+ pre-built or your own custom built connectors, enabling even the most complex workflows.

ServiceNow Connector Details

Supported table types

IncidentsCasesProblemsRequestsRequest itemsCatalog tasks+ All additional native tables+ All custom tables

Supported field types

String fieldsNumber fieldsDatetime fieldsUser fieldsBoolean fieldsAssignment groupsChoicesCommentsDurationsIntegersListsReferencesIDsAttachmentsLabels

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Features that bring your ServiceNow workflows to the next level

Support for all native and custom tables

Sync any object in your ServiceNow instances, and achieve any workflow without limitations.

Support for all native and custom fields

Sync any fields of your ServiceNow tables and ensure you get all the data you need in and out of ServiceNow.

Public and private comment support

Sync private and public comments on incidents, cases, and more to ensure up-to-date communication with internal stakeholders and external customers.

Developer and production instance support

Test your workflows before going live to production by connecting to your developer instance.

Key features

Granular control

Sync entire project hierarchies or specific subsets of data based on your needs. Control the direction of your workflows down to specific fields.

Custom sync rules

Use rules (aka. conditions or filters), to determine exactly what data to sync, such as issues assigned to you, issues, created after a certain date, and more.

Large datasets

Sync massive volumes of data across any number of projects and tools, without compromising performance.

Historical data sync

Your sync doesn’t rely on live triggers. Unito rules apply to any object in your tools and can also sync historical data.

Deep field configurability

Map fields including all basic native fields, comments, attachments, custom fields, and more.

Data transformation

Apply JSON settings to transform data as it is being synced between tools.

Get full platform overview

"Without a unified solution, we were spending as much time managing tools as we were working on the projects themselves"

$595,000

saved per year
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"Unito allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."

$312,000

saved per year
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"Unito grants more visibility to executives and project managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."

$291,200

saved per year
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected."

$218,400

saved per year
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"We're not just saving on licensing costs - we're reallocating time and resources. Tasks that used to take hours are now automated."

$56,680

saved per year
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"Unito allows to have the right project management tool and the right development tool so our teams can do what they need to do without changing the way they work."

$98,800

saved per year
Read more