SERVICENOW AND TEAMWORK INTEGRATION

Sync anything between ServiceNow and Teamwork

Unito's real-time, two-way sync links ServiceNow and Teamwork with enterprise-grade security, full control, and no coding.

What to expect

  • A 15-30 min call to assess your workflow and integration needs
  • A solutions overview of Unito’s sync platform
  • Hands-on help to get started and support your evaluation

Trusted by Fortune 500 companies and global brands

Real-time data sync with full control, no coding required

Custom sync rules

Use intuitive rules (conditions or filters) to determine exactly what data to sync, such as incident status, assignee, labels, and more.

Deep field configurability

Configure your data flow field by field. Map any native or custom fields and define flow direction for each.

Full relationship support

Sync hierarchies and related items across tools, keeping linked objects, dependencies, and parent-child relationships fully intact.

Historical data sync

Your sync doesn't rely on live triggers. Unito rules apply to any object in your tools and can also include historical data.

Comment & attachment support

Sync comments across tools with control over private and public visibility, and sync attachments for full visibility.

Live data transformation

Transform data in real time with transformers to combine fields, convert HTML to text, extract values, or apply custom string logic through JSON settings.

Enterprise-grade sync without the complexity

Unlike iPaaS tools, Unito handles data workflows between ServiceNow and Teamwork at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability tailored for cross-team collaboration between Support and Product teams.

Abstracted complexity

Connect ServiceNow and Teamwork with an intuitive, out-of-the-box solution that allows for full configurability of your integration. Unito doesn't require custom logic, scripting, or dev-led setup.
Abstracted complexity

Lower total cost of ownership

Most iPaaS tools drive up cost with long rollouts and heavy upkeep. Unito lowers TCO with fast time to value, and no specialized headcount to maintain or scale integrations.
Lower total cost of ownership

Scalability and resilience

Maintain real-time data consistency across datasets of any size. Unito's auto-scaling, intelligent API throttling and automatic recovery ensure uptime even during peak loads and tool downtimes.
125K work items
in sync
600K500K400K300K200K100K0
W1 W2 W3 W4 W5 W6
IT incident escalation 22K items in sync
Change management coordination 17K items in sync
Service request fulfillment 10K items in sync
Abstracted complexity
Lower total cost of ownership
125K work items
in sync
600K500K400K300K200K100K0
W1 W2 W3 W4 W5 W6
IT incident escalation 22K items in sync
Change management coordination 17K items in sync
Service request fulfillment 10K items in sync

Enterprise-grade control and reliability

Unito is designed to meet the highest standards of security and performance.

SOC 2 Type 2 certified

GDPR and CCPA compliant

  • SSO
  • End-to-end encryption
  • Access controls and flow permissions
  • Centralized monitoring tools
  • No data stored by Unito

Escalate ServiceNow incidents into Teamwork without the handoff lag

When a ServiceNow incident or change request needs a fix, Unito turns it into a Teamwork task on the right task list automatically. Support and Product work from their own tools while status, comments, and details stay in sync both ways.

Schedule your free demo

Route incidents to the right project

Rules send each ServiceNow incident, case, or catalog task to the matching Teamwork project and task list, so engineering picks up escalations in context without manual ticket re-entry.

Keep both sides updated in real time

As Teamwork tasks progress, status and field changes flow back to the linked ServiceNow incident, so agents see the latest without leaving ServiceNow.

No more duplicate work

Stop copy-pasting between tools. Comments, attachments, and updates sync bidirectionally between ServiceNow and Teamwork, giving Support and Product one shared source of truth on every escalation.

See how you can sync ServiceNow and Teamwork with Unito

Book a demo and see how Unito escalates ServiceNow incidents into Teamwork tasks with live, two-way sync your Support and Product teams will trust.

What to expect

  • A 15-30 min call to assess your workflow and integration needs
  • A solutions overview of Unito’s sync platform
  • Hands-on help to get started and support your evaluation

About ServiceNow

ServiceNow functions as a digital help desk for organizations that want cloud-based solutions for IT, HR, customer service, and other departmental needs.

Learn more about Unito's ServiceNow integrations

About Teamwork

Teamwork is a cloud-based project management platform designed to help users collaborate on tasks of any size with features such as: file sharing, messaging, task assignment, time tracking and reporting.

Learn more about Unito's Teamwork integrations

Frequently asked questions about ServiceNow and Teamwork

Can a new ServiceNow incident automatically create a Teamwork task?

Yes. With rule-based criteria, Unito creates a matching Teamwork task whenever a ServiceNow incident meets your conditions, and keeps both items synced two-way as they change.

Will comments and notes stay in sync between ServiceNow and Teamwork?

Yes. Unito syncs comments across both tools and gives you control over private and public visibility, so each team sees the right notes on the linked incident and task.

Can Unito sync custom fields between ServiceNow and Teamwork?

Yes. Unito supports native and custom fields via API, letting you map any field between ServiceNow and Teamwork and set the flow direction for each one.

Do I need engineering help to maintain this integration?

No. Unito is fully no-code, so Support or Product owners can build, adjust, and maintain the ServiceNow-Teamwork sync with rules and field mapping, without scripting or dev support.

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