4.5 on G2 
SOC 2 Type 2 How teams connect ServiceNow and Zoho Projects
Pick the setup closest to yours. Each one works with any ServiceNow table, including custom ones.
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Requested items
Items sync both ways between ServiceNow and Zoho Projects
Tasks
Send service requests to business teams
When a requested item is found in ServiceNow, create a matching task in Zoho Projects and keep them in sync.
Status and description sync both ways, so requesters follow the business team's progress in Zoho Projects from their ServiceNow requested item.
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Incidents
Items sync both ways between ServiceNow and Zoho Projects
Tasks
Hand incident follow-up work to business teams
When an incident is found in ServiceNow, create a matching task in Zoho Projects and keep them in sync.
Status and title sync both ways, so the IT service desk sees on each incident when the business team marks its follow-up task done in Zoho Projects.
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Change requests
Items sync both ways between ServiceNow and Zoho Projects
Tasks
Coordinate IT changes with business teams
When a change request is found in ServiceNow, create a matching task in Zoho Projects and keep them in sync.
Title, description and status sync both ways, so business teams plan their work in Zoho Projects around what each IT change covers and where it stands.
Trusted by Fortune 500 companies and global brands
Your ServiceNow-Zoho Projects setup in simple steps
Our team works with you to configure your integration needs from start to finish, tailored to your business workflows. Once it's live, Unito keeps everything in sync automatically and your integration stays reliable, simple to adjust and effortless to maintain.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
Watch ServiceNow and Zoho Projects sync both ways
Demo video:
ServiceNow and Zoho Projects 2-Way Sync
Everything Unito syncs between ServiceNow and Zoho Projects
Choose which tool creates new items and which way each field syncs, so ServiceNow requested items can create Zoho Projects tasks while status and description update both ways. Set rules on field values to decide which requested items and tasks sync.
ServiceNow
Supported object types
- Incidents
- Problems
- Change requests
- Requested items
- + Any table (native & custom)
Also syncs
Comments
Attachments
Hierarchies
Rich text
Supported fields
Two-way
- Display name
- Description
- State
- Assigned to
- Priority
- Category and subcategory
- Active
- Caller
- Escalation
- Impact
- Opened by
- Resolved by
- Time worked
- Urgency
- Work notes
One-way (read only)
- Created by
- Number
- Updated by
- Created
- Link to record
- Updated
Zoho Projects
Supported object types
- Tasks
Also syncs
- Rich text
Supported fields
Two-way
- Title
- Description
- Status
- Due date
- Start date
One-way (read only)
- Created at
- Link to task
- Updated at
Real-time data sync with full control, no coding required
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between ServiceNow and Zoho Projects at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability tailored for cross-team collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
-
"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
-
"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
See how you can sync ServiceNow and Zoho Projects with Unito
Want to see it in action? Book a short demo and watch a live, two-way sync run between ServiceNow and Zoho Projects in real time, no setup required.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
Frequently asked questions about ServiceNow and Zoho Projects
Yes. With Unito’s rule-based criteria, a qualifying ServiceNow incident or change request automatically creates a matching Zoho Projects task. The two stay synced two-way, so later changes update both items in real time.
Yes. Unito syncs comments between ServiceNow and Zoho Projects bidirectionally, with control over public and private visibility, so each team sees the context it needs without exposing internal notes.
Yes. Unito supports native and custom fields through each tool’s API. You map any ServiceNow field to its Zoho Projects counterpart and set the flow direction per field, so your specific data structure is preserved.
Your team does, no engineers required. Unito is fully no-code, so the Support or Product owner can adjust rules, field mappings, and visibility settings directly whenever your ServiceNow and Zoho Projects workflows change.
About ServiceNow
ServiceNow functions as a digital help desk for organizations that want cloud-based solutions for IT, HR, customer service, and other departmental needs.
Learn more about Unito's ServiceNow integrations ↗About Zoho Projects
Zoho Projects provides users with the tools necessary for successful collaboration within one easy-to-use interface including task tracking tools, document management capabilities, time tracking modules, custom reporting options and Gantt charts.
Learn more about Unito's Zoho Projects integrations ↗