4.5 on G2 
SOC 2 Type 2 How teams connect ServiceNow and Trello
Pick the setup closest to yours. Any ServiceNow table, native or custom, can become a Trello card.
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Requested items
Items sync both ways between ServiceNow and Trello
Cards
Send service requests to business teams
When a requested item is found in ServiceNow, create a matching card in Trello and keep them in sync.
Comments and description sync both ways, so business teams work each request from its details on a Trello card and the IT service desk relays their replies.
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Incidents
Items sync both ways between ServiceNow and Trello
Cards
Hand incident follow-up work to business teams
When an incident is found in ServiceNow, create a matching card in Trello and keep them in sync.
Comments and attachments sync both ways, so business teams get the incident's files on a Trello card and the IT service desk reads their follow-up notes.
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Change requests
Items sync both ways between ServiceNow and Trello
Cards
Coordinate IT changes with business teams
When a change request is found in ServiceNow, create a matching card in Trello and keep them in sync.
Description and attachments sync both ways, so business teams find each IT change's plan and files on their Trello board and schedule their own work around it.
Trusted by Fortune 500 companies and global brands
Your ServiceNow-Trello setup in simple steps
Our team works with you to configure your integration needs from start to finish, tailored to your business workflows. Once it's live, Unito keeps everything in sync automatically and your integration stays reliable, simple to adjust and effortless to maintain.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
Watch ServiceNow and Trello sync both ways
Demo video:
ServiceNow and Trello 2-Way Sync
Everything Unito syncs between ServiceNow and Trello
Choose which tool creates new items and which way each field syncs, so ServiceNow requested items can create Trello cards while comments and description update both ways. Set rules on field values to decide which requested items and cards sync.
ServiceNow
Supported object types
- Incidents
- Problems
- Change requests
- Requested items
- + Any table (native & custom)
Also syncs
Comments
Attachments
Hierarchies
Rich text
Supported fields
Two-way
- Display name
- Description
- State
- Assigned to
- Priority
- Category and subcategory
- Active
- Caller
- Escalation
- Impact
- Opened by
- Resolved by
- Time worked
- Urgency
- Work notes
One-way (read only)
- Created by
- Number
- Updated by
- Created
- Link to record
- Updated
Trello
Supported object types
- Cards
- Checklists
Also syncs
- Comments
- Attachments
Subtasks
Supported fields
Two-way
- Title
- Description
- Status
- Due date
- Due date checkbox
- Start date
- Label
- Attachment
- Checklist
- Checklist item completion
- Comment
- List
- Member
One-way (read only)
- Board name
- Creator
- Link to card
- Updated at
Real-time data sync with full control, no coding required
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between ServiceNow and Trello at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability tailored for collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
See how you can sync ServiceNow and Trello with Unito
Book a demo and watch a live ServiceNow incident land on a Trello board, with updates flowing both ways in real time.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
Frequently asked questions about ServiceNow and Trello
Yes. With rule-based criteria you decide which ServiceNow incidents, cases, or catalog tasks qualify, and Unito creates a matching Trello card automatically. Two-way sync then keeps both items aligned as work progresses.
Yes. Unito syncs comments between ServiceNow and Trello and gives you control over private and public visibility, so each team sees the right context without exposing internal notes unintentionally.
Yes. Unito supports native and custom fields via API, letting you map ServiceNow fields to Trello card details field by field and set the flow direction for each one.
Your team does, with no code required. Unito is no-code, so the people who own the ServiceNow and Trello workflows can build, adjust, and maintain the sync themselves without engineering support.
About ServiceNow
ServiceNow functions as a digital help desk for organizations that want cloud-based solutions for IT, HR, customer service, and other departmental needs.
Learn more about Unito's ServiceNow integrations ↗About Trello
Trello is a task management application designed to make it easier for teams to organize their work in one place. It allows users to create boards with cards containing tasks or objectives which can be organized into columns or lists depending on their project’s needs.
Learn more about Unito's Trello integrations ↗