SERVICENOW AND TRELLO INTEGRATION

Sync anything between ServiceNow and Trello

Unito's real-time, two-way sync links ServiceNow and Trello with enterprise-grade security, full control, and zero coding required.

What to expect

  • A 15-30 min call to assess your workflow and integration needs
  • A solutions overview of Unito’s sync platform
  • Hands-on help to get started and support your evaluation

Trusted by Fortune 500 companies and global brands

Real-time data sync with full control, no coding required

Custom sync rules

Use intuitive rules (conditions or filters) to determine exactly what to sync, such as incident status, assignee, labels, and more.

Deep field configurability

Configure your data flow field by field. Map any native or custom fields and set flow direction for each.

Full relationship support

Sync hierarchies and related items across tools, keeping linked objects, dependencies, and parent-child relationships intact.

Historical data sync

Your sync doesn't rely on live triggers. Unito rules apply to any object in your tools and can include historical data.

Comment & attachment support

Sync comments across tools with control over private and public visibility, and sync attachments for visibility.

Live data transformation

Transform data in real time with transformers to combine fields, convert HTML to text, extract values, or apply custom string logic via JSON settings.

Enterprise-grade sync without the complexity

Unlike iPaaS tools, Unito handles data workflows between ServiceNow and Trello at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability tailored for collaboration between Support and Product teams.

Abstracted complexity

Connect ServiceNow and Trello with an intuitive, out-of-the-box solution that allows full configurability of your integration. Unito doesn't require custom logic, scripting, or dev-led setup.
Abstracted complexity

Lower total cost of ownership

Most iPaaS tools drive up cost with long rollouts and heavy upkeep. Unito lowers TCO with fast time to value and no specialized headcount to maintain or scale them.
Lower total cost of ownership

Scalability and resilience

Maintain real-time data consistency across datasets of any size. Unito's auto-scaling, intelligent API throttling and automatic recovery ensure uptime during peak loads and tool downtimes.
125K work items
in sync
600K500K400K300K200K100K0
W1 W2 W3 W4 W5 W6
IT incident escalation 22K items in sync
Change management coordination 17K items in sync
Service request fulfillment 10K items in sync
Abstracted complexity
Lower total cost of ownership
125K work items
in sync
600K500K400K300K200K100K0
W1 W2 W3 W4 W5 W6
IT incident escalation 22K items in sync
Change management coordination 17K items in sync
Service request fulfillment 10K items in sync

Enterprise-grade control and reliability

Unito is designed to meet the highest standards of security and performance.

SOC 2 Type 2 certified

GDPR and CCPA compliant

  • SSO
  • End-to-end encryption
  • Access controls and flow permissions
  • Centralized monitoring tools
  • No data stored by Unito

Escalate ServiceNow incidents to Trello without leaving either tool

When an incident or change request needs hands-on work, Unito turns it into a Trello card on the right board and list. Your Product team works in Trello while every status change and comment flows back to ServiceNow in real time.

Schedule your free demo

Incidents become cards automatically

Set rules that flag which ServiceNow incidents, cases, or catalog tasks warrant a Trello card. Qualifying tickets appear on the right board the moment they meet your criteria.

Updates stay in sync both ways

Move a Trello card across lists or add a comment, and the matching ServiceNow incident reflects it instantly. No copy-paste, no drift.

Map every field you need

Match ServiceNow priority, assignee, and custom fields to Trello labels, members, and card details. Field-by-field mapping keeps each tool showing the context its team relies on.

See how you can sync ServiceNow and Trello with Unito

Book a demo and watch a live ServiceNow incident land on a Trello board, with updates flowing both ways in real time.

What to expect

  • A 15-30 min call to assess your workflow and integration needs
  • A solutions overview of Unito’s sync platform
  • Hands-on help to get started and support your evaluation

About ServiceNow

ServiceNow functions as a digital help desk for organizations that want cloud-based solutions for IT, HR, customer service, and other departmental needs.

Learn more about Unito's ServiceNow integrations

About Trello

Trello is a task management application designed to make it easier for teams to organize their work in one place. It allows users to create boards with cards containing tasks or objectives which can be organized into columns or lists depending on their project’s needs.

Learn more about Unito's Trello integrations

Frequently asked questions about ServiceNow and Trello

Can a new ServiceNow incident automatically create a Trello card?

Yes. With rule-based criteria you decide which ServiceNow incidents, cases, or catalog tasks qualify, and Unito creates a matching Trello card automatically. Two-way sync then keeps both items aligned as work progresses.

Do comments and notes stay visible across ServiceNow and Trello?

Yes. Unito syncs comments between ServiceNow and Trello and gives you control over private and public visibility, so each team sees the right context without exposing internal notes unintentionally.

Can Unito sync custom fields between ServiceNow and Trello?

Yes. Unito supports native and custom fields via API, letting you map ServiceNow fields to Trello card details field by field and set the flow direction for each one.

Who maintains the integration once it's set up?

Your team does, with no code required. Unito is no-code, so the people who own the ServiceNow and Trello workflows can build, adjust, and maintain the sync themselves without engineering support.

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