Trusted by Fortune 500 companies and global brands
Sync anything between Azure DevOps and ServiceNow
Two-way sync across every field, hierarchy, and relationship.
Azure DevOps
Supported work item types
Supported field types
ServiceNow
Supported table types
Supported field types
Real-time data sync with full control, no coding required
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two way sync. Hands down the most amazing feature. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira. Unito's customer service is absolutely amazing as well. It's very easy to set up and get everything running. Without Unito, we would have relied on many manual processes and there would be a huge gap between sales and engineering. "
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
Enterprise-grade sync without the enterprise-grade complexity
Connecting Azure DevOps and ServiceNow traditionally meant engineering hours and brittle scripts. Unito gives you bidirectional sync, hierarchy preservation, and enterprise security without the engineering tax.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- End-to-end encryption
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
Get ServiceNow incidents into Azure DevOps sprints.
A P1 incident points at a database deadlock engineering needs to fix. The on-call engineer wants it on the Azure DevOps board so it counts toward velocity. Unito links them both ways. Priority, assignment group, and SLA context travel with it.
Schedule your free demoCarry incident priority into the engineering backlog
ServiceNow incident priority maps to Azure DevOps priority. Severity, assignment group, requester, and short description sync into the work item so engineers see the context.
Keep work notes private and public comments shared
Public comments sync to Azure DevOps discussion. Work notes stay in ServiceNow or sync as internal-only notes. Flow rules control direction; language stays clean.
Close incidents when engineering ships the fix
When the work item moves to Resolved, the linked incident reflects status. The SLA clock stops. Resolution notes flow back so support can reach the requester from ServiceNow.
Advanced syncing use cases for Azure DevOps ServiceNow workflows
Escalate incidents to engineering
A ServiceNow incident and its linked records sync into a matching Azure DevOps work item hierarchy. Incident tasks map to sub-tasks. Sync rules decide which work notes flow to discussion. Attachments carry both ways.
Preserve SLA context across both queues
The service request, its catalog items, and the approval chain sync into a matching Azure DevOps work item hierarchy. Status, assignee, and due date flow bidirectionally. Engineering works in Azure DevOps while requesters track progress in ServiceNow.
Land change requests in engineering
A change request becomes a linked Azure DevOps work item with the change schedule, risk assessment, and approval state attached. Engineering works the change in their iteration. ServiceNow reflects implementation status in real time.
See how you can sync Azure DevOps and ServiceNow with Unito
Book time with an integration expert who can help solve your specific workflow integration challenges.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
About Azure DevOps
Azure DevOps is Microsoft's end-to-end developer platform, offering tools for planning, developing, delivering, and operating software. It supports Agile, Scrum, and CMMI processes with built-in boards, pipelines, repos, and test plans.
Learn more about Unito's Azure DevOps integrations ↗About ServiceNow
ServiceNow functions as a digital help desk for organizations that want cloud-based solutions for IT, HR, customer service, and other departmental needs.
Learn more about Unito's ServiceNow integrations ↗Frequently asked questions about Azure DevOps and ServiceNow
Yes. Flow rules trigger a new work item when an incident meets conditions like priority, assignment group, or category. The incident and work item stay linked for ongoing two-way updates.
No. Unito connects to ServiceNow through the standard REST API. Integration Hub is not required to sync incidents, change requests, or service requests with Azure DevOps.
Yes. Flow rules decide whether work notes sync, and where they land. Public comments sync to discussion. Work notes can be excluded entirely or surface as internal-only notes in Azure DevOps.
Unito supports both Azure DevOps Services (cloud) and Azure DevOps Server (on-premises). The ServiceNow side requires REST API access and permissions for the tables you intend to sync.