4.5 on G2 
SOC 2 Type 2 How teams connect ServiceNow and Wrike
Pick the setup closest to yours. Any ServiceNow table, native or custom, can become a Wrike task.
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Requested items
Items sync both ways between ServiceNow and Wrike
Tasks
Send service requests to business teams
When a requested item is found in ServiceNow, create a matching task in Wrike and keep them in sync.
Status and comments sync both ways, so the IT service desk updates the requester from the requested item while the business team works the request in Wrike.
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Incidents
Items sync both ways between ServiceNow and Wrike
Tasks
Hand incident follow-up work to business teams
When an incident is found in ServiceNow, create a matching task in Wrike and keep them in sync.
Assignee and status sync both ways, so the IT service desk sees on the incident who owns the follow-up in Wrike and when the business team marks it done.
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Change requests
Items sync both ways between ServiceNow and Wrike
Tasks
Coordinate IT changes with business teams
When a change request is found in ServiceNow, create a matching task in Wrike and keep them in sync.
Status and description sync both ways, so business teams read in Wrike what each IT change touches and where it stands before they plan around it.
Trusted by Fortune 500 companies and global brands
Your ServiceNow-Wrike setup in simple steps
Our team works with you to configure your integration needs from start to finish, tailored to your business workflows. Once it's live, Unito keeps everything in sync automatically and your integration stays reliable, simple to adjust and effortless to maintain.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
Watch ServiceNow and Wrike sync both ways
Demo video:
ServiceNow and Wrike 2-Way Sync
Everything Unito syncs between ServiceNow and Wrike
Choose which tool creates new items and which way each field syncs, so ServiceNow requested items can create Wrike tasks while status and comments update both ways. Set rules on field values to decide which requested items and tasks sync.
ServiceNow
Supported object types
- Incidents
- Problems
- Change requests
- Requested items
- + Any table (native & custom)
Also syncs
Comments
Attachments
Hierarchies
Rich text
Supported fields
Two-way
- Display name
- Description
- State
- Assigned to
- Priority
- Category and subcategory
- Active
- Caller
- Escalation
- Impact
- Opened by
- Resolved by
- Time worked
- Urgency
- Work notes
One-way (read only)
- Created by
- Number
- Updated by
- Created
- Link to record
- Updated
Wrike
Supported object types
- Tasks
- + Custom item types
Also syncs
- Comments
- Attachments
Subtasks
Supported fields
Two-way
- Title
- Description
- Status
- Assignee
- Due date
- Start date
- Comment
- Duration
- Effort
- Importance
- Subtask
- Time spent
- Attachment
One-way (read only)
- Author
- Created date
- Task number
- Updated date
- Link to task
Real-time data sync with full control, no coding required
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between ServiceNow and Wrike at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability tailored for cross-team collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
-
"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
See how you can sync ServiceNow and Wrike with Unito
Stop copy-pasting between ServiceNow and Wrike. Book a demo to see incidents and tasks stay in sync automatically, both ways, in real time.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
Frequently asked questions about ServiceNow and Wrike
Yes. With rule-based criteria, Unito can create a matching Wrike task whenever a ServiceNow incident meets your conditions, then keep both items in sync two-way in real time.
Yes. Unito syncs comments across both tools and gives you control over public and private visibility, so you decide what Product sees in Wrike and what stays internal in ServiceNow.
Yes. Unito supports native and custom fields through each tool’s API. You map any field to its counterpart and set the flow direction for each, with no coding required.
Your team does, no developers needed. Unito is fully no-code, so the people who own the ServiceNow and Wrike workflows can build, adjust, and maintain the sync themselves.
About ServiceNow
ServiceNow functions as a digital help desk for organizations that want cloud-based solutions for IT, HR, customer service, and other departmental needs.
Learn more about Unito's ServiceNow integrations ↗About Wrike
Wrike is a collaborative work management platform built for cross-functional teams. It combines project planning, real-time collaboration, and resource management to help teams deliver work across departments.
Learn more about Unito's Wrike integrations ↗