When working with people in other tools, one of the main challenges is language. To create clarity, we’ve created this handy work management tool lexicon.
Wrike + Zendesk Integration
Sync groups, projects, tickets, and tasks to more quickly resolve customer issues with Unito’s Wrike and Zendesk integration.
How this integration works:
How Unito works:
1. Sign up
Sign up to Unito and authorize access to both Wrike and Zendesk.
2. Choose what to sync
Select Wrike and pick the project you want to sync. Then pick the destination group within Zendesk (or vice versa).
3. Filter
If you don’t want to share everything between the tools, add filters to specify which projects, groups, tickets, and tasks you want to sync.
4. Map your fields and launch
Unito will attempt to match fields on your behalf but you should review and adjust as needed. Then “create sync” and you’re done.
What Unito syncs:
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|
|
|---|---|---|
| Title | 
|
Title |
| Description |
|
Description |
| Comments |
|
Internal notes |
| Importance |
|
Priority |
| Status |
|
Status |
| Assignee |
|
Assignee |
| Tags |
|
Tags |
| Due date |
|
Task due date |
For a complete list on how we can connect your Wrike and Zendesk workflows, visit our guide.
Why Unito?
Two-way sync
Unito is the only tool that provides full, bi-directional sync (information flows both ways).
Deep integrations
Unito’s integrations go deeper, with the ability to sync comments, custom fields, and more.
Easy to set up
Unito is self-serve and can be set up in minutes by anyone, no coding required.
Dedicated customer support
Unito’s customer support team has a 95% customer satisfaction rating.
Very secure
We use the OAuth standard to access your tools and we don’t store your data.
"We're using Unito as a go-between for Wrike (used by our Marketing team) and Jira (used as the hub of ticketing across the org). [...] In the past year and a half, I'd estimate I've saved roughly 250-300 hours of legwork as a result of the one sync."
Wrike and Zendesk tips:
Stay on Top of Terminology With a Work Management Tool Lexicon
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