4.5 on G2 
SOC 2 Type 2 How teams connect Jira Service Management and Teamwork
Pick the setup closest to yours. Any native or custom Jira Service Management work item type can become a Teamwork task.
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Service requests
Items sync both ways between Jira Service Management and Teamwork
Tasks
Send service requests to business teams
When a service request is found in Jira Service Management, create a matching task in Teamwork and keep them in sync.
Status and due dates sync both ways, so the IT service desk sees on each request the date the business team set in Teamwork and passes it to the requester.
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Incidents
Items sync both ways between Jira Service Management and Teamwork
Tasks
Hand incident follow-up work to business teams
When an incident is found in Jira Service Management, create a matching task in Teamwork and keep them in sync.
Status and description sync both ways, so business teams get the incident's details in Teamwork and agents see on the incident when follow-up is done.
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Changes
Items sync both ways between Jira Service Management and Teamwork
Tasks
Coordinate IT changes with business teams
When a change is found in Jira Service Management, create a matching task in Teamwork and keep them in sync.
Due dates and description sync both ways, so business teams read in Teamwork what each IT change touches and when it lands before they plan their own work.
Trusted by Fortune 500 companies and global brands
Build ticket escalation workflows in simple steps
Connect your tools, choose what to sync, and launch your flow. No engineering required.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
Everything Unito syncs between Jira Service Management and Teamwork
Choose which tool creates new items and which way each field syncs, so Jira Service Management service requests can create Teamwork tasks while status and due dates update both ways. Set rules on field values to decide which service requests and tasks sync.
Jira Service Management
Supported object types
- Tasks
- Incidents
- Problems
- Changes
- Service requests
- + All native & custom work item types
Also syncs
Comments
Attachments
Subtasks
Dependencies
Hierarchies
Rich text
Supported fields
Two-way
- Summary
- Description
- Issue status
- Assignee
- Priority
- Due date
- Start date
- Issue type
- Request type
- Label
- Affected version
- Blocking
- Comment
- Component
- Environment
- Epic
- Fix version
- Resolution
- Security level
- Sprint
- Subtask
- Attachment
One-way (read only)
- Reporter
- Time spent
- Project name
- Sprint start date
- Work item key
- Original estimate
- Remaining estimate
- Space
- Sprint end date
- Created at
- Work item ID
- Link to work item
- Updated at
Supported Jira versions
Jira Cloud 
Jira Data Center 
Teamwork
Supported object types
- Tasks
Supported fields
Two-way
- Task name
- Description
- Status
- Due date
One-way (read only)
- Link to task
Real-time data sync with full control, no coding required
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between Jira Service Management and Teamwork at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability tailored for cross-team collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
-
"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
-
"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
See how you can sync Jira Service Management and Teamwork with Unito
Book a demo and set your own rules for exactly what syncs between Jira Service Management and Teamwork, so each team controls what it shares.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
Frequently asked questions about Jira Service Management and Teamwork
Yes. With rule-based criteria, qualifying Jira Service Management requests and incidents automatically create matching Teamwork tasks. The two stay connected with two-way sync, so changes on either side update the other in real time.
Yes. Unito syncs comments between Jira Service Management and Teamwork, with control over private and public visibility. You decide which notes carry across so each team sees the context it needs without exposing internal details.
Yes. Unito maps native and custom fields between Jira Service Management and Teamwork through their APIs. You define which fields sync and the flow direction for each, so data lands in the right place on both sides.
You do, no developers required. Unito is fully no-code, so the team that owns the workflow can set up, adjust rules, and maintain the Jira Service Management and Teamwork sync without scripting or dev-led upkeep.
About Jira Service Management
Jira Service Management is Atlassian's IT Service Management (ITSM) platform. IT, support, and operations teams use it to handle incidents, service requests, changes, and the knowledge and assets behind them.
Learn more about Unito's Jira Service Management integrations ↗About Teamwork
Teamwork is a cloud-based project management platform designed to help users collaborate on tasks of any size with features such as: file sharing, messaging, task assignment, time tracking and reporting.
Learn more about Unito's Teamwork integrations ↗