Trusted by Fortune 500 companies and global brands
Real-time data sync with full control, no coding required
Build ticket escalation workflows in simple steps
Connect your tools, pick what to sync, and launch your flow. No engineering required.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between Jira Service Management and Smartsheet at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability tailored for cross-team work between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- End-to-end encryption
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
Escalate Jira Service Management tickets into Smartsheet
When support hits a wall, escalate Jira Service Management incidents and tickets straight into Smartsheet rows for the right team to action. Status, owner, and field updates sync both ways in real time, so neither side ever works from stale data.
Route incidents without manual handoffs
Rules decide which Jira Service Management requests escalate into Smartsheet, so high-priority incidents land as rows on the right sheet without anyone re-keying details by hand.
Keep both sides current as work progresses
Edits to a Smartsheet row sync back to the Jira Service Management ticket in real time, so support and delivery stay aligned.
Map the fields that matter
Match Jira Service Management ticket fields to Smartsheet columns field by field — priority, assignee, status, custom fields — and set flow direction for each so every row has the right context.
See how to sync Jira Service Management and Smartsheet with Unito
Book time with an integration expert who can help solve your specific workflow integration challenges.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
About Jira Service Management
Jira Service Management is Atlassian's IT Service Management (ITSM) platform. IT, support, and operations teams use it to handle incidents, service requests, changes, and the knowledge and assets behind them.
Learn more about Unito's Jira Service Management integrations ↗About Smartsheet
Smartsheet is a work execution platform that combines the familiarity of a spreadsheet with the power of project management. Teams use it to manage projects, automate workflows, and build solutions for everything from simple task tracking to complex portfolio reporting.
Learn more about Unito's Smartsheet integrations ↗Frequently asked questions about Jira Service Management and Smartsheet
Yes. With rule-based criteria, a qualifying Jira Service Management ticket or incident creates a matching Smartsheet row automatically, and the two-way sync keeps both in step from then on.
Yes. Unito syncs comments between Jira Service Management and Smartsheet, and you control private versus public visibility so internal notes stay internal while shared context flows both ways.
Yes. Unito supports native and custom fields via each tool’s API, so you can map custom Jira Service Management fields to Smartsheet columns and set the flow direction for each one.
You do, with no code. Unito flows are built and owned by the team using them, so support or delivery leads can adjust rules and field mappings between Jira Service Management and Smartsheet without engineering help.