Trusted by Fortune 500 companies and global brands
Sync anything between Freshservice and Smartsheet
Two-way sync across every field, hierarchy, and relationship.
Freshservice
Supported work item types
Supported field types
Smartsheet
Supported object types
Supported field types
Real-time data sync with full control, no coding required
Set up your Freshservice–Smartsheet sync in simple steps
Connect your tools, choose what to sync, and launch your flow. No engineering required.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
Enterprise-grade sync without the enterprise-grade complexity
Connecting Freshservice and Smartsheet traditionally meant engineering hours and brittle scripts. Unito gives you bidirectional sync, hierarchy preservation, and enterprise security without the engineering tax.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- End-to-end encryption
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
Roll up ticket volume into IT-Ops portfolio reporting
The IT-Ops director needs a Smartsheet view of queue trends: open tickets, resolution time, where the backlog sits. Unito feeds Freshservice ticket data into Smartsheet rows so the portfolio updates itself instead of waiting on a Monday-morning export.
Push ticket data straight into a Smartsheet sheet
Each Freshservice ticket maps to a Smartsheet row with priority, status, agent group, and resolution time. Updates flow both ways so manual edits don't get overwritten.
Translate ticket types into picklist columns automatically
Freshservice ticket types and statuses don't match Smartsheet picklists out of the box. Unito's lookup-based mapping handles the translation so reporting columns stay clean.
Stop building the executive deck from spreadsheet exports
Smartsheet dashboards pull from live ticket data. The IT-Ops review reflects the real queue, not last week's snapshot, and nobody is exporting CSVs the morning of the meeting.
See how you can sync Freshservice and Smartsheet with Unito
Book time with an integration expert who can help solve your specific workflow integration challenges.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
About Freshservice
Freshservice is a cloud-based IT service management platform from Freshworks. Designed for IT teams of any size, it streamlines incident, problem, change, and asset management with an intuitive interface.
Learn more about Unito's Freshservice integrations ↗About Smartsheet
Smartsheet is a work execution platform that combines the familiarity of a spreadsheet with the power of project management. Teams use it to manage projects, automate workflows, and build solutions for everything from simple task tracking to complex portfolio reporting.
Learn more about Unito's Smartsheet integrations ↗Frequently asked questions about Freshservice and Smartsheet
Each ticket field maps to a Smartsheet column you choose. Custom fields are supported, and lookup-based mapping translates picklists when the values don’t match exactly.
Yes. Each flow can target a specific sheet, so the network team’s tickets and the helpdesk’s tickets can roll up into separate sheets with their own dashboards.
Field-level direction settings control this. Fields owned by Smartsheet (notes, internal tags) can be set so Freshservice never overwrites them, while status fields stay authoritative on the IT side.