Trusted by Fortune 500 companies and global brands
Sync anything between Salesforce and ServiceNow
Sync any work item, field, and relationship bidirectionally.
Salesforce
Supported object types
Supported field types
ServiceNow
Supported table types
Supported field types
Real-time data sync with full control, no coding required
See how teams succeed with Unito
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"Without a unified solution, we were spending as much time managing tools as we were working on the projects themselves"
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Unito allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and project managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
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"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected."
$218k
saved annually
2236
hours saved
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"We're not just saving on licensing costs - we're reallocating time and resources. Tasks that used to take hours are now automated."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows to have the right project management tool and the right development tool so our teams can do what they need to do without changing the way they work."
$98k
saved annually
1040
hours saved
Enterprise-grade sync without the enterprise-grade complexity
Enterprise integration tools handle service-sales coordination at scale, but they require certification, scripting, and multi-week rollouts. Unito handles the same workflows between Salesforce and ServiceNow with rules anyone on the team can configure.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- End-to-end encryption
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
Give account teams IT service visibility without extra seats
Account management asks about a change request blocking a renewal. CS needs to know when a service request resolves. Unito syncs both tools bidirectionally so each team sees what they need in the tool they already use.
Schedule your free demoSync change requests with Salesforce cases
A change request becomes a linked Salesforce case carrying status, priority, and assignment group. When IT completes the change, Salesforce reflects status automatically.
Preserve public and internal comment visibility
Public comments flow both ways. Flow rules control whether internal work notes sync as private or public. Customer teams contribute from Salesforce. IT keeps internal notes private.
Control field sync direction per flow
Not every field syncs both ways. Change descriptions flow to Salesforce. Case comments flow back. Work notes stay private unless surfaced.
Advanced syncing use cases for Salesforce ServiceNow workflows
Change request to case sync
Change requests sync to Salesforce cases so customer-facing teams see IT-managed work. Status, priority, and assignment group sync bidirectionally. The account team sees real-time progress. IT sees customer impact.
Public and internal comment sync
Customer-facing comments sync between tools. Internal work notes stay private by default. Per-flow rules decide which comments cross over. Account managers contribute from Salesforce without touching ServiceNow.
Custom field and lookup sync
Custom fields on both sides stay synced as values change. Lookup fields resolve to the right referenced record. A renewal date on the Salesforce case maps to the right customer record in ServiceNow.
See how you can sync Salesforce and ServiceNow with Unito
Book time with an integration expert who can map your specific workflow before you commit to a sync strategy.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
About Salesforce
Salesforce is the world's leading CRM platform, helping businesses manage customer relationships, sales pipelines, service cases, and marketing campaigns in one unified cloud environment.
Learn more about Unito's Salesforce integrations ↗Popular Tool Pairings
About ServiceNow
ServiceNow functions as a digital help desk for organizations that want cloud-based solutions for IT, HR, customer service, and other departmental needs.
Learn more about Unito's ServiceNow integrations ↗Frequently asked questions about Salesforce and ServiceNow
No. Salesforce is a CRM for sales, marketing, and customer service. ServiceNow is an IT service management platform. They serve different teams.
No. Unito connects to ServiceNow through the REST API. An Integration Hub licence is not needed.
Yes. Flow rules control what syncs and where. Internal work notes can be excluded or mapped to private fields in Salesforce.
Yes. Cases and incidents sync bidirectionally. Status, priority, and assignment updates flow both ways in real time.