4.5 on G2 
SOC 2 Type 2 How teams connect Jira Service Management and Linear
Pick the setup closest to yours. Any native or custom Jira Service Management work item type can become a Linear issue.
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Incidents
Items sync both ways between Jira Service Management and Linear
Issues
Escalate incidents to engineering
When an incident is found in Jira Service Management, create a matching issue in Linear and keep them in sync.
Status, priority and comments sync both ways, so the IT service desk follows the fix from its Jira Service Management incident while engineers stay in Linear.
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Problems
Items sync both ways between Jira Service Management and Linear
Issues
Send root-cause work to engineering
When a problem is found in Jira Service Management, create a matching issue in Linear and keep them in sync.
Status, assignee and description sync both ways, so IT sees on each problem who in engineering picked up the root-cause fix in Linear and when it ships.
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Incidents
Items sync both ways between Jira Service Management and Linear
Issues
Escalate incidents with their related tasks
When an incident is found in Jira Service Management, create a matching issue in Linear and keep them in sync.
The incident's subtasks arrive in Linear as sub-issues of the matching issue, so engineers see every remediation step the IT service desk already opened.
Trusted by Fortune 500 companies and global brands
Your Jira Service Management-Linear setup in simple steps
Our team works with you to configure your integration needs from start to finish, tailored to your business workflows. Once it's live, Unito keeps everything in sync automatically and your integration stays reliable, simple to adjust and effortless to maintain.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
Everything Unito syncs between Jira Service Management and Linear
Choose which tool creates new items and which way each field syncs, so Jira Service Management incidents can create Linear issues while status, priority and comments update both ways. Set rules on field values to decide which incidents and issues sync.
Jira Service Management
Supported object types
- Tasks
- Incidents
- Problems
- Changes
- Service requests
- + All native & custom work item types
Also syncs
Comments
Attachments
Subtasks
Dependencies
Hierarchies
Rich text
Supported fields
Two-way
- Summary
- Description
- Issue status
- Assignee
- Priority
- Due date
- Start date
- Issue type
- Request type
- Label
- Affected version
- Blocking
- Comment
- Component
- Environment
- Epic
- Fix version
- Resolution
- Security level
- Sprint
- Subtask
- Attachment
One-way (read only)
- Reporter
- Time spent
- Project name
- Sprint start date
- Work item key
- Original estimate
- Remaining estimate
- Space
- Sprint end date
- Created at
- Work item ID
- Link to work item
- Updated at
Supported Jira versions
Jira Cloud 
Jira Data Center 
Linear
Supported object types
- Projects
- Project milestones
- Issues
Also syncs
- Comments
- Attachments
- Subtasks
- Dependencies
- Hierarchies
- Rich text
Supported fields
Two-way
- Title
- Description
- Status
- Assignee
- Priority
- Due date
- Labels
- Estimate
- Team
- Project
- Project milestone
- Cycle
- Delegate
- Subscribers
- Parent issue
- Blocking
- Blocked by
One-way (read only)
- Identifier
- Link to issue
- Creator
- Template
- Created at
- Updated at
- Completed at
- Canceled at
Real-time data sync with full control, no coding required
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between Jira Service Management and Linear at any scale — with easy-to-use rules, intuitive field mapping, and deep configurability tailored for cross-team collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
-
"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
-
"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
See how you can sync Jira Service Management and Linear with Unito
Book a demo and watch a Jira Service Management escalation land in Linear in real time, with updates syncing both ways from the first ticket.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
Frequently asked questions about Jira Service Management and Linear
Yes. With rule-based criteria, qualifying Jira Service Management tickets create matching Linear issues automatically. Because the sync is two-way, later changes on either side stay aligned without manual re-entry.
Yes. Unito syncs comments between Jira Service Management and Linear and gives you control over private versus public visibility, so internal notes stay internal while shared updates reach both teams.
Yes. Unito maps native and custom fields, with support for custom fields exposed through each tool’s API, and you set the flow direction for each field so data lands where it belongs.
Your team does, no developers needed. Unito is fully no-code, so the people who own the Jira Service Management and Linear workflows can build, adjust, and maintain the sync with rules and field mapping.
About Jira Service Management
Jira Service Management is Atlassian's IT Service Management (ITSM) platform. IT, support, and operations teams use it to handle incidents, service requests, changes, and the knowledge and assets behind them.
Learn more about Unito's Jira Service Management integrations ↗About Linear
Linear is a modern issue-tracking and project management tool designed for software development teams. It offers fast performance, intuitive workflows, and features like issue tracking, project planning, sprints, and roadmaps. With its minimalistic design and powerful automation, Linear helps teams stay focused, organized, and deliver projects efficiently.
Learn more about Unito's Linear integrations ↗