4.5 on G2 
SOC 2 Type 2 How teams connect Jira and Jira Service Management
Pick the setup closest to yours. Each one works with any native or custom work item type on either Jira site.
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Bugs
Items sync both ways between Jira and Jira Service Management
Incidents
Escalate incidents to engineering
When an incident is found in one Jira Service Management site, create a matching bug in a separate Jira site and keep them in sync.
Status, priority and comments sync both ways, so after an acquisition the IT service desk follows the fix on its site while engineers work the bug on theirs.
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Stories
Items sync both ways between Jira and Jira Service Management
Problems
Send root-cause work to engineering
When a problem is found in one Jira Service Management site, create a matching story in a separate Jira site and keep them in sync.
Status, assignee and description sync both ways, so IT in one business unit sees who owns the root-cause fix in the other unit's Jira and when it ships.
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Bugs
Items sync both ways between Jira and Jira Service Management
Incidents
Escalate incidents with their related tasks
When an incident is found in one Jira Service Management site, create a matching bug in a separate Jira site and keep them in sync.
The incident's subtasks land under the matching bug, so engineers on the other Jira site pick up every step the service desk already logged.
Trusted by Fortune 500 companies and global brands
Build ticket escalation workflows in simple steps
Connect your tools, choose what to sync, and launch your flow. No engineering needed.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
Everything Unito syncs between Jira and Jira Service Management
Choose which tool creates new items and which way each field syncs, so Jira Service Management incidents can create Jira bugs while status, priority and comments update both ways. Set rules on field values to decide which incidents and bugs sync.
Jira
Supported object types
- Tasks
- Sub-tasks
- Epics
- Stories
- Bugs
- + All native & custom work item types
Also syncs
Comments
Attachments
Subtasks
Dependencies
Hierarchies
Rich text
Supported fields
Two-way
- Summary
- Description
- Issue status
- Assignee
- Priority
- Due date
- Start date
- Issue type
- Label
- Affected version
- Blocking
- Comment
- Component
- Environment
- Epic
- Fix version
- Resolution
- Security level
- Sprint
- Story point estimate
- Subtask
- Attachment
- Is blocked by
One-way (read only)
- Reporter
- Time spent
- Project
- Sprint start date
- Issue key
- Original estimate
- Remaining estimate
- Sprint end date
- Created at
- Issue ID
- Link to issue
- Updated at
Supported Jira versions
Jira Data Center 
Jira Service Management
Supported object types
- Tasks
- Incidents
- Problems
- Changes
- Service requests
- + All native & custom work item types
Also syncs
- Comments
- Attachments
- Subtasks
- Dependencies
- Hierarchies
- Rich text
Supported fields
Two-way
- Summary
- Description
- Issue status
- Assignee
- Priority
- Due date
- Start date
- Issue type
- Request type
- Label
- Affected version
- Blocking
- Comment
- Component
- Environment
- Epic
- Fix version
- Resolution
- Security level
- Sprint
- Subtask
- Attachment
One-way (read only)
- Reporter
- Time spent
- Project name
- Sprint start date
- Work item key
- Original estimate
- Remaining estimate
- Space
- Sprint end date
- Created at
- Work item ID
- Link to work item
- Updated at
Supported Jira versions
Real-time data sync with full control, no coding required
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between Jira Service Management and Jira at any scale — with easy rules, intuitive field mapping, and deep configurability tailored for cross-team collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- Secure from end to end
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
See how teams succeed with Unito
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"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
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"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
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"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
-
"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
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"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
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"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
See how to sync Jira Service Management and Jira with Unito
Book time with an integration expert who can help solve your specific workflow integration challenges.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
Frequently asked questions about Jira and Jira Service Management
Yes. Unito’s rule-based flows let a Jira Service Management ticket or incident create a matching Jira work item automatically, and edits made on either side sync back in real time and two ways.
Yes. Unito syncs comments across both tools and gives you control over private and public visibility, so Support and engineering see the right context without exposing internal notes.
Yes. Unito maps native and custom fields field by field, with support for custom fields via API. You set the flow direction for each, so the data lands exactly where each team needs it.
No. Unito is fully no-code, so the Support or Product team that owns the flow can build, adjust, and maintain it through rules and field mapping without scripting or developer involvement.
About Jira
Jira is a configurable project and issue tracking platform that allows agile teams to plan, oversee, and manage workflows efficiently. Streamline task management with sophisticated customization capabilities via the Atlassian platform.
Learn more about Unito's Jira integrations ↗Popular Tool Pairings
About Jira Service Management
Jira Service Management is Atlassian's IT Service Management (ITSM) platform. IT, support, and operations teams use it to handle incidents, service requests, changes, and the knowledge and assets behind them.
Learn more about Unito's Jira Service Management integrations ↗