Trusted by Fortune 500 companies and global brands
Real-time data sync with full control, no coding required
Build ticket escalation workflows in simple steps
Connect your tools, choose what to sync, and launch your flow. No engineering needed.
Connect your tools
Define how data flows
Set flow conditions
Review how fields map across tools
See how teams succeed with Unito
-
"Unito’s flexibility and support were critical. They didn’t just provide a tool; they became a partner in solving our workflow challenges."
$595k
saved annually
21k
tasks synced monthly
7.9k
hours saved annually
-
"Absolutely love the two-way sync. It allows our pipeline to run seamlessly from Sales to Engineering, while ensuring everyone is on the same page in Salesforce and Jira."
$312k
saved annually
2600
hours saved
-
"Unito grants more visibility to executives and projects managers. Syncing Jira and Wrike provided more clarity in our reporting and enables collaboration between teams."
$291k
saved annually
3328
hours saved
-
"We saved more than 40 hours a week after syncing Asana and Jira through Unito. Our engagement with the C-suite was far, far better than expected. "
$218k
saved annually
2236
hours saved
-
"Unito isn’t just a nice-to-have—it’s a necessity once you realize how much time and effort it saves."
8.5
weeks IT time saved/year
30-40
ServiceNow licenses saved
9.79x
ROI
-
"Unito allows us to use the right project management and development tools so our teams can do their work without changing how they work."
$98k
saved annually
1040
hours saved
Enterprise-grade sync without the complexity
Unlike iPaaS tools, Unito handles data workflows between Jira Service Management and Jira at any scale — with easy rules, intuitive field mapping, and deep configurability tailored for cross-team collaboration between Support and Product teams.
Abstracted complexity
Lower total cost of ownership
Scalability and resilience
in sync
in sync
Enterprise-grade control and reliability
Unito is designed to meet the highest standards of security and performance.
SOC 2 Type 2 certified
GDPR and CCPA compliant
- SSO
- End-to-end encryption
- Access controls and flow permissions
- Centralized monitoring tools
- No data stored by Unito
Escalate tickets from Jira Service Management into Jira
When a Jira Service Management ticket needs engineering, escalate it into Jira as a work item without retyping a thing. Updates, status changes, and comments sync both ways, so support and developers stay aligned as the fix progresses.
Escalate without copy-paste
Turn Jira Service Management requests and incidents into Jira work items automatically. Rules decide exactly which tickets escalate, so engineering only sees what truly needs them.
Keep support and engineering in sync
Status changes, comments, and field updates flow two ways between the Jira work item and the Jira Service Management ticket live.
Route only what matters
Use conditions on priority, status, labels, or assignee to control which Jira Service Management incidents become Jira work items, and map them to the right epics and sprints.
See how to sync Jira Service Management and Jira with Unito
Book time with an integration expert who can help solve your specific workflow integration challenges.
What to expect
- A 15-30 min call to assess your workflow and integration needs
- A solutions overview of Unito’s sync platform
- Hands-on help to get started and support your evaluation
About Jira
Jira is a configurable project and issue tracking platform that allows agile teams to plan, oversee, and manage workflows efficiently. Streamline task management with sophisticated customization capabilities via the Atlassian platform.
Learn more about Unito's Jira integrations ↗Popular Tool Pairings
About Jira Service Management
Jira Service Management is Atlassian's IT Service Management (ITSM) platform. IT, support, and operations teams use it to handle incidents, service requests, changes, and the knowledge and assets behind them.
Learn more about Unito's Jira Service Management integrations ↗Frequently asked questions about Jira and Jira Service Management
Yes. Unito’s rule-based flows let a Jira Service Management ticket or incident create a matching Jira work item automatically, and edits made on either side sync back in real time and two ways.
Yes. Unito syncs comments across both tools and gives you control over private and public visibility, so Support and engineering see the right context without exposing internal notes.
Yes. Unito maps native and custom fields field by field, with support for custom fields via API. You set the flow direction for each, so the data lands exactly where each team needs it.
No. Unito is fully no-code, so the Support or Product team that owns the flow can build, adjust, and maintain it through rules and field mapping without scripting or developer involvement.